What are the responsibilities and job description for the Service Technician position at DFW Security?
SUMMARY: The Field Service Technician encompasses DFW Security’s mission to provide “An Exceptional Customer Experience”. Field Service Technicians provide expert-level installation of services, while delivering high caliber customer service. Customers rely on these individuals to provide value and peace of mind throughout the DFW community.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Provide an Exceptional Customer Experience.
· Troubleshoot alarm systems, wiring and associated Home Automation devices.
· Ensure on-time arrival to daily customer appointments.
· Test the operation of all equipment to ensure proper functionality and signal reception required to establish service.
· Maintain a clean and organized Vehicle.
· Maintain an accurate count of inventory on your vehicle.
· Follow required processes of wired/wireless technology and connection procedures.
SCHEDULE:
Tuesday through Friday from 9:00AM - 6:00PM & Saturday 10:00AM - 6:00PM.
SKILLSET:
Experience in Alarm Installation and Servicing
Effective Communication skills while problem solving
Excellent Customer Service skills
KNOWLEDGE, SKILLS, AND REQUIREMENTS:
· Working knowledge of 2GIG, Honeywell, Qolsys, DSC, GE, and Alarm.com Products.
· Exceptional Customer Service skills.
· Bring your own tools.
· Clean Driving Record with Valid Driver’s License.
· At least (1) year of Alarm Experience.
· Low-voltage license or alarm installation certification (RAS Certification a plus!)
PHYSICAL DEMANDS:
· Lift and Carry up to 45 lbs.
· Climb ladders up to 14 feet.
· Work in attics and other limited space areas.
· Bend, kneel, crouch, and stand for extended periods of time.
WE OFFER:
· Company Vehicle and Fleet Card
· Medical, Dental, Vision, Life, Short- & Long-Term Disability
· 401K with Company Matching
· Paid Time Off
· Employee Discount for Security Services
· Guaranteed Work Every Day, 2-6 jobs per Day
· A Cohesive Team of Seasoned Technicians & Managers
Salary : $20 - $27
