What are the responsibilities and job description for the IP Camera Support Specialist position at DFW Technology?
About Us: DFW Technology is dedicated to providing top-tier services and enhancing security and operational efficiency for businesses worldwide. Our commitment to innovation, excellence, and customer service sets us apart.
Job Description: We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information about our products and services.
- Troubleshoot and resolve issues related to IP cameras, NVRs, and server connection, including configuration, connectivity, and performance.
- Assist customers with IP camera and NVRs setup, installation, and maintenance.
- Maintain detailed and accurate records of customer interactions and technical issues.
- Collaborate with other team members to ensure a seamless customer experience.
- Follow up with customers to ensure their needs are met and issues are resolved.
- Adhere to company policies and procedures.
Requirements:
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Proven experience in a call center or customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using call center software and CRM systems.
- Strong knowledge of network concepts, including IPv4, IP configuration, and troubleshooting.
- Experience with IP camera systems and related technologies.
- Flexibility to work various shifts, excluding weekends.