Tool Crib Coordinator

The Tool Crib Coordinator's (aka Customer Support Coordinator's (CSC)) primary responsibility will be the management of the tool supply crib located on the customer’s site.  This position will coordinate customer needs, inventory management, productivity and logistics. The main flow of supplies will be facilitated through the use of industrial vending solutions. This individual coordinates customer needs, inventory management, productivity and logistics. The CSC leverages their strong customer service, organizational, leadership and communication skills. They work both independently and with a team and works with a high level of trust.

DUTIES AND RESPONSIBILITIES:

• Manage the tool crib operations on a customer’s site
• Perform regular inventory management responsibilities such as cycle counts and spot buys
• Assisting with sales and customer service, managing inventory, placing and fulfilling orders
• Partners closely with the outside sales rep to help identify opportunities to continue to grow the customer and build the customer relationship
• Supports Outside Sales / Program Manager in their assigned customer by:
  • Identifying and documenting productivity gains and cost savings opportunities
  • Supporting vendor relationships as an operational contact
• Daily replenishment of vending equipment, stockroom, and related virtual cribs
• Quoting, sourcing and partnering with vendors for spot buy opportunities; researching tooling needs for the customer
• Issues tools and equipment to workers and maintains records of tools and equipment issued and returned
• Performs general daily housekeeping and sanitation of vending equipment, stockroom and related areas
• Daily cycle counts of on hand inventory maintained in the Tool Crib
• Provides after hours support, if required (less than 5% of the time)
• Perform post-counts and correct any discrepancies for items put into tool crib
• Monitor reports to take action when needed (ex: Expedite Reports, Cycle Counting, ScaleMate Error, etc.)
• Collect and work with inventory team to resolve and maintain stock levels on the floor and adjust machines
• Assist APS OPS Tech Support in repairing any down systems
• Perform preventive maintenance on equipment at their custom
• Handling the day to day needs of the customer
• Responsible for shipping and receiving the inventory into the tool crib and distributing it across the customer’s site as needed
• Observe all safety policies and procedures of both DGI and Customer facilities; including the dress code and wears Steel Toed Shoes at all times
• Maintaining an organized Tool Crib at all times
• Other duties as assigned
• Reports to the APS Service & Support Supervisor, APS Service & Support Lead or APS Sales & Support Manager

SKILLS AND EXPERIENCE REQUIRED:

• Relevant industry experience, a plus
• Knowledge of tool crib operations and the concept of integrated supply, cost savings and supply chain management are a plus
• Mechanically inclined and experience in basic mechanical repairs preferred
• Strong knowledge in tooling with the ability to identify tools or MRO product knowledge a plus
• Experience with managing inventory, shipping/receiving and other warehouse processes
• Excellent communication (verbal and written) and customer service skills required
• Must be able to lift up to 50 pounds
• Strong attention to detail
• Strong computer skills with MS Office (Word, Outlook, Excel), inventory systems and report generation; experience with Prophet21 ERP system preferred
• Passionate, Adaptable, Customer Focused and Teamwork oriented
• Strong sense of urgency and accountability
• Professional maturity, integrity, discipline and a positive attitude
• Experience supervising and leading others highly preferred

EMPLOYMENT OPPORTUNITY INCLUDES:

• Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing

• Career growth 

DGI Supply is an Equal Opportunity Employer. Candidates are subject to background checks and a post-offer drug screen

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