What are the responsibilities and job description for the Operations and Compliance Specialist position at DGL Group?

Job Description

We are looking for a highly organized and detail-oriented Operations and Compliance Specialist to manage essential operations, compliance workflows, and customer support processes. This role involves a wide range of responsibilities, from product management and onboarding to claims handling and portal administration, with a strong emphasis on multitasking, Excel expertise, and compliance knowledge.

Key Responsibilities :

Compliance and Certifications

Manage compliance-related certifications, such as DOT lithium-ion battery shipping certification (training provided).

Provide compliance documentation, including UL testing, MSDS, 38.3, and Prop 65, as required.

Ensure testing results are distributed to reps and customers while maintaining confidentiality of factory information.

Customer and Product Management

Facilitate customer onboarding and product setup, gathering information across departments to meet customer requirements (via Excel sheets or portals).

Manage item updates, ensuring products remain current and are expanded to other platforms (e.g., adding in-store items to online listings).

Work with internal reps and departments to address Walmart testing and compliance requirements.

Portal Management and Software Expertise

Administer customer portals, including adding users, pulling reports, and managing permissions.

Navigate tools such as High Radius , APDP , TOPS (Pallet Build-Out Software) , and WERCS for product and compliance management.

Claims and Financial Management

Manage claims and deductions for multiple customers via portals like High Radius and APDP .

Research and dispute deductions, submit claims, and track follow-ups within portal deadlines.

Assist with pulling checks, deductions, and other financial data as needed.

Marketing and Customer Support

Collaborate with design teams to provide marketing copies, product images, and features for customers and reps.

Act as a point of contact for both internal and external representatives, ensuring effective communication and support.

Audits and Testing

Handle Walmart audits, ensuring compliance with all requirements.

Work with internal teams to ensure items meet online and testing standards for Walmart.

General Administrative Duties

Distribute COIs (Certificates of Insurance) and ensure portals are updated.

Oversee day-to-day administrative tasks to support smooth operational workflows.

Qualifications :

Proficiency in Microsoft Excel

Familiarity with portals such as High Radius, APDP, TOPS, and WERCS (preferred).

Knowledge of compliance standards (e.g., DOT lithium battery shipping, Prop 65, UL testing).

Excellent organizational and multitasking abilities.

Strong communication skills and ability to collaborate with cross-functional teams.

Experience with claims management, deductions, and customer support processes.

Proficient in Microsoft Office Suite and other standard business tools.

Company Description

DGL Group is a leading manufacturer and distributor of electric rideables (electric hoverboards, scooters, bikes) consumer electronics, and Health & Beauty products. Our products can be found in over 250,000 individual retail locations and e-commerce sites, including major retailers such as Walmart, Target, Amazon, Best Buy, Walgreens, Five Below, Burlington and more.

Company Description

Apply for this job

Receive alerts for other Operations and Compliance Specialist job openings

Operations and Compliance Specialist

What are the responsibilities and job description for the Operations and Compliance Specialist position at DGL Group?

What is the career path for a Operations and Compliance Specialist?

Job openings at DGL Group

Not the job you're looking for? Here are some other Operations and Compliance Specialist jobs in the Edison, NJ area that may be a better fit.

We don't have any other Operations and Compliance Specialist jobs in the Edison, NJ area right now.

AI Assistant is available now!