What are the responsibilities and job description for the Customer Service Associate-Order Management position at DGN Technologies?
Job Duties
· Efficiently handle customers’ inquiries such as purchase orders, product complaints, product returns or exchanges.
· Professionally responds to emails, understand the customers’ needs and their environment to improve satisfaction at sales and service support levels.
· Accurately and timely process orders and requests in ERP and CRM databases.
· Understand processes and make recommendations to improve overall team efficiency.
· Provide high standard customer support including email requests from customers.
Required Skills and Experience
- Very good oral and written communication
- Good interpersonal skills and ability to build effective professional relationships
- Fluent in English. Excellent knowledge of Spanish or French language is a bonus.
- Detail oriented
- Time management abilities
- Ability to manage customer interaction activity in a positive and appropriate manner
- Computer literate with MS Office product suite, ERP (SAP is a plus), Salesforce
- 1-2 years work experience or minimum 2 years post graduate school degree
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Experience:
- Customer services/Order Managment: 2 years (Required)
- Salesforce/SAP: 1 year (Required)
Ability to Commute:
- Peachtree Corners, GA 30092 (Required)
Ability to Relocate:
- Peachtree Corners, GA 30092: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $28
