What are the responsibilities and job description for the IT Help Desk position at DGS?
Position overview:
We are looking for a competent Help Desk Specialist to provide fast and effective technical support to our team at Digital Global Systems.
The Help Desk Specialist will be responsible for diagnosing and resolving technical issues, ranging from simple application configurations to network troubleshooting.
The successful candidate will have an in-depth understanding of computer hardware, software, and networks.
The ability to communicate effectively with both technical and non-technical staff is crucial.
Requirements:
- Respond to user inquiries regarding computer software or hardware operation
- Resolve problems by clarifying the user’s complaint, determining the cause of the problem, selecting, and explaining the best solution, and following up to ensure resolution
- Maintain a record of daily data communication transactions, issues and remedial actions taken, or installation activities
- Develop and maintain knowledge bases and FAQs for users
- Set up equipment (e.g. Windows desktop/laptops) for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software
- Train users in the proper use of hardware or software
- Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
Qualifications:
- Proven work experience as a Help Desk Specialist or similar IT support role
- Strong knowledge of computer software, hardware, and networks
- Experience troubleshooting and diagnosing technical issues
- Ability to communicate complex technical issues in simple terms
- Excellent problem-solving and multitasking skills
- Certifications like ITIL, CompTIA A will be a plus
- Associate or bachelor’s degree in computer science, Information Technology or relevant field, or equivalent years of experience.
Additional Nice-to-Have Skills
- Experience working in a Jira ticketing system
- Experience with Office 365 user provisioning and licensing
- Experience with MathWorks MATLAB software installation and licensing (including toolkits)
Benefits:
- 401(k)
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Digital Global Systems (DGS) is a trailblazing spectrum management and Radio Frequency (RF) environmental awareness company that has been at the forefront of industry innovation since its inception in 2012. With an impressive portfolio of over 150 patents, DGS has played a pivotal role in advancing persistent spectrum monitoring and RF data analysis. We are not only committed to addressing current industry needs but also spearheading advancements in the ever-evolving wireless digital market, including 5G applications, dynamic spectrum sharing, intelligent interference management, and RAN integrations. We are in search of resourceful, analytical, and adaptable candidates to join our team as we continue to expand and innovate.
Located minutes away from both the Beltway and the Tysons Corner Metro Stop, our headquarters are easily accessible by the Silver Line. Our comfortable office spaces are complemented by gourmet dining facilities, gym space, and free parking.
Join us at DGS and be part of a pioneering team shaping the wireless landscape of tomorrow.
Check our website out for more information!
Salary : $80 - $100
