What are the responsibilities and job description for the Business Process Analyst/Trainer position at DHA Housing Solutions For North Texas?
DHA, Housing Solutions for North Texas
Business Process Analyst/Trainer
Salary: $40,989 - $61,483
Join the team dedicated to providing affordable housing solutions across North Texas.
At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the business process analyst/trainer, you play an important role in helping us fulfill this mission by developing operational workflows to ensure compliance with federal and state regulations and DHA policies and procedures, as well as train staff, work with departments to establish business process improvements, and create step-by-step procedures for improving DHA systems.
Enjoy these benefits when you join the DHA team!
Flex Work: 4.5 or 4-Day Work Week
Paid Time Off 12 Paid Holidays
Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan
Tuition Reimbursement
Employee Assistance Program: Financial, Legal, Mental Health and Counseling
Medical, Dental and Vision Plans
Section 125 Pre-Tax Cafeteria Plan
Health Savings and Flexible Spending Accounts
Term Life Insurance: Short- and Long-term Disability Plans
Key Responsibilities
- Train staff on proper utilization of Yardi Voyager software and related programs, and operations.
- Monitor operations to ensure programming generates accurate and accessible data and achieves tactical goals and outcomes.
- Create system workflows, supporting documentation and written procedures.
- Design and implement tech-based programs to automate routine processes.
- Gain super-user access for DHA's software platforms
- Analyze application software for performance issues and determine resolutions.
- Provides detailed instructions to establish "on-the-job" training resources on processes and analyzes/trains staff on DHA software technology updates.
- Create/update standard operating procedures for DHA housing program operations.
- Train staff on proper utilization of Yardi Voyager software and related programs, and basic organizational structures.
Knowledge and Skills for Success
A successful Business Process Analyst/Trainer has...
- Knowledge of DHA organization, operations, policies and procedures.
- Proficiency in workflow analysis and internal control procedures and standards.
- Understanding of computer hardware and software use, installation, configuration and testing.
- Knowledge of security systems procedures and access controls.
- Understanding of telecommunications equipment and peripheral devices.
- Skill in collaborating with cross-functional teams.
- Ability to provide technical guidance and training.
- Ability to install, configure and test system and application level software and upgrades.
- Ability to analyze hardware and software related malfunctions and determine effective solutions.
- Ability to operate and maintain computer/communication systems and related peripheral equipment and devices
- Excellent verbal and written communication skills.
- The ability to interact effectively with diverse groups of people.
Qualifications
- Degree in Information Technology or Business, or a related field
- Two (2) years of process analysis and improvement
- Or an equivalent combination of education and experience
How to Apply
Applications must be submitted online by using the Apply button at the top of this page.
Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you.
If you are interested in more than one open position at DHA, you must submit an application for each role.
The employment history section of the application must be completed. We cannot accept a resume as a substitute.
DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Salary : $40,989 - $61,483
