What are the responsibilities and job description for the Customer Service Representative position at DHA Housing Solutions For North Texas?
DHA, Housing Solutions for North Texas
Customer Service Representative
Salary: $19.95 Per Hour
Join the team dedicated to providing affordable housing solutions across North Texas.
At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As a Customer Service Representative, you play an important role in helping us fulfill this mission by providing outstanding customer service to all visitors, incoming calls and responses to email inquiries. This position will perform in a call center capacity and perform front desk duties as directed.
Enjoy these benefits when you join the DHA team!
Flex Work: 4.5 or 4-Day Work Week
Paid Time Off 12 Paid Holidays
Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan
Tuition Reimbursement
Employee Assistance Program: Financial, Legal, Mental Health and Counseling
Medical, Dental and Vision Plans
Section 125 Pre-Tax Cafeteria Plan
Health Savings and Flexible Spending Accounts
Term Life Insurance: Short- and Long-term Disability Plans
Key Responsibilities
- Answer, respond and resolve inquiries in a high volume of inbound calls and emails.
- Accurately enters and document calls into client database; directs client to solutions
- Ability to articulate the scope of DHA services and program procedures
- Ability to maintain all confidential information against disclosure.
- Direct specific inquiries to appropriate departments
- Demonstrates active listening and empathy to the needs and concerns of customers
- Provides appropriate resources related to client inquiries
- Explain the nature of DHA programs, procedures and services to clients.
- Ensures customers understand information and direct specific inquiries to case managers or other departments as appropriate.
- Provides resources relevant to the customers needs and concerns.
- Enter accurate detailed notes in client database to document calls and inquire resolutions.
Knowledge and Skills for Success
A successful Customer Service Representative has…
- Knowledge of DHA organization, operations, policies and procedures.
- Knowledge of customer service techniques.
- Basic clerical and data entry skills.
- Proficiency in utilizing a variety of business office equipment and software programs.
- Excellent verbal and written communication skills.
- The ability to interact effectively with diverse groups of people.
Qualifications
- High School diploma or GED equivalent
- Two (2) years of customer service, clerical and computer experience
- Or an equivalent combination of education and experience
How to Apply
Applications must be submitted online by using the Apply button at the top of this page.
Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you.
If you are interested in more than one open position at DHA, you must submit an application for each role.
The employment history section of the application must be completed. We cannot accept a resume as a substitute.
DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Salary : $20
