TechOps Administrator (TS/SCI)

Redmond (ON-SITE/OFFICE)

Zachary Piper Solutions is seeking a TechOps Administrator to support a critical Security Operations Center in Redmond, WA. The team is seeking a skilled system administrator to provide end-to-end operation support for Azure core and Office365 platform.

Clearance : TS/SCI required

Location: Redmond, WA

Schedule: Mid Evening shift available (Redmond, WA) - 24x7 operational environment

This job opens for applications on 2/18/2025. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the TechOps Administrator:

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting.

Qualifications of the TechOps Administrator:

• Must hold an active TS/SCI with FS Poly.

• Excellent customer service skills and focus.

• Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.

• IT troubleshooting and end user support; experience with Microsoft O365, Windows Active Directory, and software functions

• Experience utilizing Remedy or ServiceNow ticketing systems

• Openness to shift work, as 24/7 support is essential

Compensation of the TechOps Administrator:

• Compensation: $90,000 - $130,000 **based on years of experience**

• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by law

• Opportunity to get your foot in the door with cyber security

• Long-term stable program

Keywords: help desk, helpdesk, service desk, servicedesk, active directory, Azure, Office365, Full scope polygraph, FSP, TS/SCI, Polygraph, Full scope, remedy, serviceNow, troubleshooting, troubleshoot, configuration, ticketing, ticketing system, IT, information technology, SOC, security operations center, deploying, deployment, Jira, documentation, intelligence, DoD, department of defense, security clearance, clearance, Washington, Reston, shift work, 24x7, Elkridge, Maryland, CIA, DIA, NGA, NRO, Debugging, audit, root cause, cyber, network operations, operational environment, netops, operations, cyber security, cybersecurity, networks, networking, systems, systems engineering, Cisco, Juniper, LAN, WAN, TS/SCI, SECURITY CLEARANCE, CLEARANCE, TOP SECRET/SCI, SCI, SINGLE SCOPE POLY, POLYGRAPH, software development, troubleshooting, active directory, ticketing, trouble ticketing, remedy, system administrator, systems administrator, system admin, NGA, GEOINT, SIGINT, government contract, sec , security , a , Azure, Microsoft Azure, Microsoft, MS, router, switch, SLAs, SLA, service level agreement