What are the responsibilities and job description for the IT Manager position at DHD Consulting?
JOB DUTIES (include but are not limited to the following)
Strategic Direction & Technology Leadership
Lead the development and implementation of a comprehensive technology strategy to support e-commerce growth and broader business goals.
Establish and guide long-term system and app development roadmaps, focusing on scalable architecture and next-generation solutions.
Drive technology alignment with business objectives, optimizing operational efficiencies and customer experience across digital channels.
Review IT investments and costs to ensure appropriateness, leading to efficient IT operations management.
Research emerging technology trends, identify potential partners, and lead efforts to strengthen the company's overall IT capabilities.
ERP & SAP System Implementation
Lead large-scale project management and act as Project Manager (PM) for SAP ERP systems, middleware, front-end and back-office system management, POS, web expenses, etc.
Lead ERP / SAP system implementation and integration initiatives, ensuring alignment with business processes and scalability (including master data and access control).
Design, develop, and manage the improvement of an efficient ERP framework to support system operations, data management, and workflow automation (operations and development are outsourced).
Oversee ongoing system configuration, upgrades, and maintenance to ensure optimal performance and regulatory compliance.
E-commerce Platform & Product Development
Oversee the design, development, and enhancement of e-commerce platforms to improve functionality, scalability, and customer engagement.
Collaborate with cross-functional teams to drive user-centric solutions, integrating UX / UI best practices and enhancing the digital product portfolio.
Monitor emerging trends in e-commerce, mobile applications, and related technologies to stay ahead of the competition.
System & Application Management
Direct and oversee system architecture and product development, establishing best practices for software development, data security, and infrastructure management.
Manage and mentor the technology team, fostering a collaborative culture that encourages innovation, skill development, and accountability.
Design and implement strategies for system integration, seamless user experience, and process optimization.
Global Infrastructure & Growth Initiatives
Drive global technology initiatives and set up a scalable system infrastructure that supports international expansion.
Lead the selection and integration of enterprise-level systems, including ERP and CRM platforms, to support business growth.
Facilitate the development and implementation of security and compliance frameworks for international markets.
QUALIFICATIONS
Bachelors or Masters degree in Information Technology, Computer Science, or related fields; certifications in ERP, SAP, or related areas preferred.
5 years of experience in technology management, including a strong background in leading and managing large-scale e-commerce and ERP / SAP systems projects.
Proven track record in overseeing technology roadmaps, system integration, and e-commerce platform growth.
Proficiency in ERP / SAP system setup, configuration, and maintenance, with experience in supporting enterprise-level digital transformations.
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