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Technical Support Specialist II

DHD Consulting
Los Angeles, CA Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 5/18/2025

The Technical Support Specialist II provides technical guidance to the sales team and customers, assisting with engineering, technical, or scientific inquiries related to products and services.

Key Responsibilities :

  • Offer technical support via email, phone, and on-site visits as needed.
  • Assist customers and sales teams with product specifications, usage, and troubleshooting.
  • Review blueprints and technical documents to support product trials and machining recommendations.
  • Develop cost estimates and evaluate potential production improvements through product usage.
  • Propose equipment, process, or material modifications to enhance efficiency and reduce costs.
  • Conduct technical training for clients and internal teams.
  • Monitor industry trends and competitor activities.
  • Prepare technical reports and maintain accurate documentation.

Qualifications :

  • Bachelor's degree in Industrial Engineering or equivalent experience (4 years in technical support).
  • Bilingual in Korean and English.
  • Strong analytical, problem-solving, and customer service skills.
  • Proficiency in CRM, database, and CAD / CAM software (Siemens NX preferred).
  • Work Environment & Physical Demands :

  • Ability to travel for on-site support as needed.
  • Occasional exposure to industrial environments with moderate noise levels.
  • Requires standing, walking, and using hands for technical tasks.
  • Reasonable accommodations can be provided for individuals with disabilities.

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