What are the responsibilities and job description for the Technical Support Specialist position at DHD Consulting?
Essential Duties and Responsibilities :
Provide technical support via emails phone calls and onsite visits when necessary.
Plan and visit customers to offer technical assistance.
Document product specifications and usage for field sales and customers.
Conduct test runs and trials based on field sales and customer requests.
Review blueprints plans and other documents to run trial tests and provide machining
suggestions.
Develop cost estimates or projected increases in production from proposed product
usage.
Recommend changes in equipment processes or materials to reduce costs or improve
operations.
Offer technical services related to product use operation and maintenance.
Conduct technical training sessions for clients and internal employees.
Provide weekly and monthly reports to supervisors and maintain reporting portals.
Communicate relevant distributor information to internal teams.
Assist in preparing technical manuals and publications.
Analyze technical support data and prepare periodic reports.
Support product and market trend research and monitor competitor activities.
