Production Assistant

Print Production Assistant and Customer Service Representative

We are seeking a dedicated and detail-oriented individual to join our team as a Print Production Assistant and Customer Service Representative. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess strong problem-solving abilities.

Key Responsibilities:

• Assist in the creation of promotional print materials from conception to post-production.
• Modify existing designs using Adobe Creative Suite.
• Manage print production, finishing, packaging, and quality control.
• Create production workflows and maintain inventory of stocked paper and packaging materials.

Duties and Responsibilities:

• Prepare orders for printing.
• Manage workflow, printing, finishing, packaging, and quality control of orders.
• Understand all design and print services.
• Provide exceptional customer service both in-person and over the phone.

Knowledge and Skills:

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc).
• Spreadsheets (Microsoft Excel, Google Sheets) and word processing (Microsoft Word, Google Docs) skills.
• Strong background with Windows operating systems and some knowledge of IOS.
• Prior experience with EFI Fiery and EFI Fiery Impose is preferred.
• Exceptional customer service skills and ability to translate client requirements into final products and services.
• Strong verbal and written communication skills, attention to detail, and outstanding time management and organizational skills.
• Multitasking abilities to handle multiple tasks simultaneously.
• High school diploma or equivalent required; prior work experience in a print shop or print environment is preferred.

Requirements:

• Ability to stand and sit for extended periods.
• Ability to lift at least 50 pounds.
• Clear communication skills by phone, email, and in-person.