What are the responsibilities and job description for the Field Service Supervisor-ONT position at DHL Express?
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Field Service Supervisor.
The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations. Key Responsibilities :
- Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
- Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
- Supervises warehouse sort operations processing international import and export shipments
- Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
- Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
- Charged with developing and managing relationships with Business Partners
- Responsible for development and implementation of special projects
- Ensures quality system is implemented and maintained within area of responsibility
- Manage Key Performance Indicators and cost levels
- Assists in annual budget preparation
- Provides technical product assistance to staff
- Advises staff of changes to company policies and goals
- Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
- Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
- Sets objectives and delivers results with a short-term, operational focus
- Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
- Focused on maintaining steady workflow and productivity, meeting service / productivity standards, and resolving operational problems and handling disturbances
- Assigns and checks work
- Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
- Provides guidance and training
- Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
- Provides input to hiring, firing, layoff, promotion, reward, and other decisions
