What are the responsibilities and job description for the Field Services Agent (Casual)- CLU position at DHL Express?
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DHL is currently hiring for an on call Service Agent . Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities :
- Provides customer service, sales and operational support for the Service Center
- Answers phone and greets visitors
- Resolves billing problems in relation to the Service Center
- Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
- Communicates with Sales / Service to resolve customer problems
- Assists with operational procedures including sorting, loading / unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting / securing over-the-counter payments
- Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
- May process or prepare import / export documentation and assist in the customs clearance process in some markets
