Telesales Manager (DCS)

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

Are you a born leader who can motivate your team to success? Lead by example, who believes in the importance of keeping employees motivated, development, training, and innovative ever growing company? Then DHL needs to speak with you!

TheArea Sales Manager will lead, coach, and support the Inside Sales Executives in promoting and selling DHL services to meet sales targets and generate revenue. This person will also support the Inside Sales Executives in maintaining a high-level of customer service with existing customers and maximizing those relationships to expand business. TheArea Sales Managerwill be responsible for developing the Inside Sales Executives by direct management, to ensure sales metrics are achieved.

Key Responsibilities:

• Plans and directs field sales operations through a group of Inside Sales Executives
• Direct sales revenue generation, profit, and/or expense objectives in geographic territory
• Develops sales plans and budgets for achieving sales goals within a defined geographic territory
• Supervises approximately 6-8 Inside Sales Executives and assists them in securing critical sales
• Will be responsible for monitoring Inside Sales Executives utilization of pipeline forecast and ensuring that business from new and existing customers is successfully negotiated in a timely manner
• This role is field based and requires daily interaction with Inside Sales Executives, assisting with customer appointments; both new business and retention calls
• Involves extensive travel in support of the Inside Sales Team, current customer base and acquisition of new revenue opportunities
• Collaborate with area sales leadership to ensure consistent planning and application of sales initiatives, strategic planning along with other area wide sales related applications
  
  
  

Skills and Qualifications:

• Extensive depth of expertise and knowledge in building sales through training, developing and mentoring of sales staff
• Strong negotiation and communication skills (verbal and written)
• Computer Proficiency in Microsoft Excel (additional experience with a CRM system is preferred)
• Successful academic and professional track record
• Flexibility for frequent travel
• Transportation and International Logistics Sales industry experience a must
• Manage and build overall customer relationships by coordinating and leading the activities of customer focused teams
• Development of strategies to increase sales penetration and profits in assigned accounts
• Identifies business opportunities and assesses customer needs and matches them with DHL’s services to acquire key national accounts
• Work on special assignments to support DHL strategies and initiatives
• Partner with the regional management team to coordinate customer requests and services that are being promoted
• Develop customized presentations for various decision making audiences to close on new business
• BS/BA or MS/MA with 5 plus years previous experience (selling service vs. product preferred)
• Proven sales experience selling large, national account, multi-location business strongly preferred
• Innovative knowledge of technologies, processes, and practices
• Proficiency with Microsoft Office, database and web-based applications
• Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems
• Experience selling in the transportation/logistics industry is preferred
  
  
  

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities
  
  
  

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.