What are the responsibilities and job description for the DHL Germany is hiring: Entry Writer in El Paso position at DHL Germany?

Job title : Customer Service Operations Specialist (Customs Entry Processor)

Job location : El Paso, Texas

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air / ocean / ground transportation, customs brokerage services, and dedicated warehousing / distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

We have an exciting career opportunity for a Customer Service Operations Specialist (Customs Entry Processing) for our Customs Brokerage department located at our El Paso, TX office. As a Customer Service Operations Specialist (Customs Entry Processing) , you will be responsible for completing the customs entry documentation into our computerized system for our customers.

Key Responsibilities :

Enter customer documentation data into our DHL systems
Ensure all data is properly entered and / or uploaded completely in an accurate and timely fashion
Work with customers to obtain missing information via telephone or email
Monitor communications sources for escalations such as group mailbox, telephone calls, and internal report sources
Take appropriate actions to expedite critical updates and monitor progress until resolved, maintaining constant flow of communication with internal customers
Maintain positive and professional customer relationships (internal and external)
May be assigned additional tasks as needed

Skills and Qualifications :

High school diploma or equivalent (Associates or Bachelor’s degree preferred)

Ability to establish priorities and accomplish multiple tasks

Proven analytical and problem solving skills

Ability to work with demanding deadlines

Excellent communication skills (verbal and written)

Proficiency with Microsoft Office (Word, Excel, Outlook), database, and web-based applications

Good planning and organizational skills

Bi-lingual English / Spanish is preferred

Benefits : (All non-union employees)

Total Compensation Package : We offer a competitive base salary.

401(k) with a match : Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.

Stock Purchase Plan : Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.

Medical : We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.

Vision : Optional coverage for eye exams, frames, and contact lenses.

Dental : Optional coverage for preventative, major, and basic dental services.

Holiday / Paid Time Off : The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

Why join DHL Global Forwarding?

It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.

We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.

And that’s why external organizations have granted us different accolades for our people practices.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization : DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF) : DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.

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DHL Germany is hiring: Entry Writer in El Paso

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