What are the responsibilities and job description for the Entry Processor, Customs Brokerage position at DHL Global Forwarding?
Job Title: Customs Field Operations Specialist
Job Location: Chicago, IL
DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html
We have an outstanding career opportunity for a Customs Field Operations Specialist in our Chicago Facility. In this role, you will be responsible for ensuring the completion of customs entry documentation into the customs database system on behalf of our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company!
Key Responsibilities:
- Documentation and Recordkeeping: Prepare and review customs documentation, including import and export declarations, commercial invoices, packing lists, and other required customs paperwork. Maintain accurate records and ensure proper retention of customs-related documents.
- Customer Service: Maintain a high level of customer service by promptly addressing customer inquiries, resolving issues, and providing updates on shipment status. Ensure customer satisfaction by delivering exceptional service and addressing concerns effectively.
- Shipment Dispatch: Coordinate and schedule the dispatch of shipments to ensure timely and efficient delivery. Collaborate with drivers, warehouse staff, and other stakeholders to optimize shipment schedules and allocate resources effectively.
- Shipment Monitoring and Issue Resolution: Monitor and track shipments to ensure on-time delivery and proactively address any issues that may arise during transit. Communicate with drivers, warehouse staff, and customers to provide updates, address concerns, and resolve any shipment-related issues promptly.
- Recordkeeping and Reporting: Maintain accurate records of dispatch activities, including shipment details, delivery status, and customer interactions. Prepare reports as needed to provide insights into operational performance and support decision-making processes.
- Pre-Billing Process: Review and verify shipment documentation to ensure accuracy and completeness before billing. Prepare pre-billing reports, ensuring all necessary information is included for invoicing.
- Billing Collaboration: Collaborate with the billing department to address any discrepancies or issues identified during the pre-billing process. Provide necessary documentation and information to facilitate accurate and timely invoicing.
- Customs Clearance: Coordinate and oversee customs clearance processes, including classification, valuation, and duty/tax determination. Liaise with customs brokers, freight forwarders, and other relevant parties to facilitate timely and accurate customs clearance.
- Compliance: Ensure compliance with company policies, customs laws, regulations, and procedures by staying up-to-date with changes in customs requirements and implementing necessary measures to maintain compliance.
- Communication and Collaboration: Maintain effective communication and collaboration with internal stakeholders, such as procurement, logistics, and sales teams, to gather necessary information and resolve customs-related issues. Liaise with customs authorities and external partners as needed.
Skills and Qualifications:
- Experience in customs operations, customs brokerage, or trade compliance within the logistics or supply chain industry preferred
- Proficiency in all Microsoft Office Products including Word, Excel and PowerPoint
- Excellent attention to detail and accuracy
- Strong analytical and problem-solving skills with the ability to navigate customs regulations and resolve customs-related issues.
- Effective communication and interpersonal skills to collaborate with internal teams, customs authorities, and external partners.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
Benefits: (All non-union employees)
- Total Compensation Package: We offer a competitive base salary.
- 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
- Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.
- Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
- Vision: Optional coverage for eye exams, frames, and contact lenses.
- Dental: Optional coverage for preventative, major, and basic dental services.
- Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.
Why join DHL Global Forwarding?
We are part of the DHL Group the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND
A GREAT PLACE TO WORK !
WHY DOES THIS MATTER TO YOU?
- It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.
- We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
- And that's why external organizations have granted us different accolades for our people practices
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
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