What are the responsibilities and job description for the Head of International Customs Brokerage Operations position at DHL Global Forwarding?
Job title: Head of International Customs Brokerage Operations
Job location: Columbia, South Carolina
DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html
We have an exciting opportunity for a Head of International Customs Brokerage Operations for our facility in Columbia, South Carolina to manage our customs brokerage operations by directing and leading the facility through multiple levels of managers and supervisors. You will be responsible for performance, strategic planning, coaching, and evaluation. Additionally, this role manages and is responsible for the profitable results delivered by this facility.
Key Responsibilities:
We are part of the DHL Group the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND
A GREAT PLACE TO WORK !
WHY DOES THIS MATTER TO YOU?
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
Job location: Columbia, South Carolina
DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html
We have an exciting opportunity for a Head of International Customs Brokerage Operations for our facility in Columbia, South Carolina to manage our customs brokerage operations by directing and leading the facility through multiple levels of managers and supervisors. You will be responsible for performance, strategic planning, coaching, and evaluation. Additionally, this role manages and is responsible for the profitable results delivered by this facility.
Key Responsibilities:
- Leadership and Management: Oversee the Entry Process teams throughout the entire process at the Columbia, South Carolina facility. Ensure effective leadership and management of staff to achieve performance goals.
- Compliance and Accuracy: Ensure entries are processed in an environment and with processes that ensure 100% compliance with CBP regulations. Aim for minimal errors (less than 1%) resulting in additional billings or corrections submitted to CBP.
- KPI Management: Directly manage staffing and processes to KPIs to achieve optimal results, including centralized, offshore, and decentralized vendor management.
- Financial Performance: Achieve budget results, including revenue and cost management, ensuring the facility operates profitably.
- Operational Oversight: Maintain direct contact with operational staff to ensure responsible supervision of customs regulations. Ensure company and customer compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
- Career Development: Promote career development in cooperation with direct leaders. Provide leadership, direction, support, development, and motivation for the Customs Brokerage managers, indirectly to achieve objectives.
- Internal Collaboration: Regularly interact with senior internal personnel on significant issues, often requiring coordination between organizational units. Consult with peers and top management in long-range company planning. Leverage informal networks to get things done and build cross-team effectiveness.
- Empowerment and Involvement: Foster empowerment and involvement within the team to achieve high performance and engagement.
- Education: BS/BA in a related discipline.
- Experience: 10 years of experience in a related field.
- Licensing: Brokerage license strongly preferred.
- Vision Creation: Ability to create and execute a vision for customs product that incorporates compliance, customer service, commercial value, and shareholder value.
- Analytical Skills: Superior analytical and problem-solving skills.
- Communication: Excellent verbal, written, and interpersonal communication skills.
- Technical Skills: Strong computer skills, including word processing, spreadsheet, presentation, and database applications.
- Leadership: Demonstrated personal leadership skills; team management skills, including coaching and developing people.
- Financial Acumen: Strong financial and budgeting skills.Detail-oriented with a focus on accuracy and data integrity.
- Total Compensation Package: We offer a competitive base salary.
- 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
- Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.
- Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
- Vision: Optional coverage for eye exams, frames, and contact lenses.
- Dental: Optional coverage for preventative, major, and basic dental services.
- Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.
We are part of the DHL Group the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND
A GREAT PLACE TO WORK !
WHY DOES THIS MATTER TO YOU?
- It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
- We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
- And that’s why external organizations have granted us different accolades for our people practices
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
