What are the responsibilities and job description for the Traffic Coordinator position at DHL Global Forwarding?

Description

Job Title : Traffic Coordinator - On Site

Job Location : Oregon or California

We have an exciting opportunity for an on-site Traffic coordinator to manage multiple levels of customer interaction and serve as a point of contact to our DGF customers. This position will be based at the customer location in Hillsboro, Oregon.

Key Responsibilities :

Develops relationship with allocated customers
Participates in joint meetings with internal customers if necessary
Accepts all orders (from customer or overseas office) and processes them for handover to operations
Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solution
Provides spot quotations, follow up, and help to bring best solution to the customer
Takes and handles customer inquiries, e.g. Track and Trace
Processing all Integrated Shipping Memos (ISMs) for US exports from the site
Ensure record retention process per Service Letter Agreement (SLA)
Collaborates closely with carrier's operations and cross functional groups on site for smooth handling of shipments and continuous updates

Skills / Requirements :

Strong MS Office skills such as Excel, Word and Outlook

Ability to identify and meet customer needs in a pleasant and friendly manner

Excellent customer service experience and abilities

Very strong communication skills (oral and written)

SAP experience is a plus

Knowledge of International Supply Chain / Logistics / Freight forwarding industry is preferred but not required

Oregon Hourly Rate : $23.36 - 31.14 (Based on Experience)

California Hourly Rate : $ 25.48 - $33.98 (Based on Experience)

Benefits : (All non-union employees)

Total Compensation Package : We offer a competitive base salary.

401(k) with a match : Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.

Stock Purchase Plan : Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.

Medical : We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.

Vision : Optional coverage for eye exams, frames, and contact lenses.

Dental : Optional coverage for preventative, major, and basic dental services.

Holiday / Paid Time Off : The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

Why join DHL Global Forwarding?

We are part of the DHL Group the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at

https : / / www.logistics.dhl / us-en / home / careers.html

At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

LI-RL2

Salary : $23 - $31

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