Customer Service Specialist

DHL Supply Chain is Hiring!

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

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  Position: Customer Service Representative
• Shift: 1st Shift: 7:30am – 4:00pm
• Pay: $27.00 per hour

In addition to the general job description below, the ideal candidate will also have the following skills: Ability to follow work procedures and safety rules. Ability to use multiple monitors and several applications at once. Must have JDAP experience. Good verbal/written skills.

• Main responsibility is to research and resolve inventory and vendor-related issues using JDA and other programs.
• Serve as the main contact for customer operational performance.
• Communicate actions and results between the customer and site.
• Support account growth strategies and ensure contract clarity.
• Monitor service levels and compliance with customer-specific processes.
• Champion continuous improvement initiatives and execute customer projects as assigned.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® and Top Employer in the US for the 3rd year in a row!

• AFFORDABLE medical, dental, and vision coverages offered on your 30th day
• Paid vacation and holidays
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities:

Customer

• Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
• Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
• Assist Business Development Manager with account growth strategy
• Create / Ensure customer contract requirements are clear, correct and executable

Process

• Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
• Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOPs, etc.)
• Champion Continuous Improvement Process initiatives across customer sites
• Ensure the transfer of best practices across customer sites
• Execution of on-site Customer projects / strategic initiative(s) as assigned by management

Required Education and Experience:

• High School Diploma, required
• Bachelor's Degree, preferred
• 1-2 years in an administrative or similar role, required
• 2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer.