What are the responsibilities and job description for the Director of Operations, 3rd Shift, (CVG Hub) position at DHL?
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We currently havean opportunityto fill a Director of Operationsposition at our CVG Hub in Erlanger, Kentucky. This position will be responsible for establishing and executing the policies and procedures necessary to manage the physical manipulation of express cargo within, into, and out of the CVG hub in a safe but expedited manner while ensuring that the entire process meets customer and internal requirements.
Key Accountabilities
- Direct activities to ensure the safe, timely and cost-effective processing of air express cargo freight.
- Implements and directs quality control program for all operational areas.
- Establishes, monitors, and revises policies, procedures, and service standards for hub Ramp operations to agree with global standards.
- Directs and ensures compliance with established DHL corporate, hub, gateway and airline policies, procedures and standards in accordance with government regulations.
- Establishes and maintains a record keeping system for all hub warehouse operations regarding volume, damages, safety incidents, productivity, etc.
- Communicates with some or all of the following business units: systems operations control, load control, facilities maintenance, sort, ramp, gateway and USCustoms to ensure efficient and safe operation of the hub.
- Manages 2-6 subordinates; responsible for hiring, coaching, training, and developing staff.
- Regularly interacts with contacts outside DHL on broader more strategic issues.
- Drives quality and customer service.
- Prime spokesperson to external customers, industry groups and/or professional associations.
- Leads Initiatives and processes for business/functional area within overall areas of responsibility.
- Approves policies, methods, processes, techniques for business function based on change initiatives.
- Guides the successful completion of major programs across job areas or functions.
- Manages operational plans and activities that result in accomplishing business strategies.
- Creates workforce staffing plans and ensure availability of human capital necessary to accomplish planned business results.
Leading as a Successful 21st Century Manager
- Develop a high-performance service culture within the organization that nurtures and encourages service excellence, engagement, cost consciousness and quality based on our CIM 21stCentury Manager principles and Respect and results
- Identify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for succession
- Execute developmental and career planning processes for the operations team, complete appraisals and all applicable development plans
- People manager, able to lead and motivate the team to drive continuous improvement of processes and practices, along with levels of customer satisfaction
- Demonstrate critical interpersonal relations and judgment skills in working with the various constituents throughout the organization
- Lead the team in a manner that is consistent with DHL cultural expectations (positive, decisive, sense of urgency)
Key Requirements
- 10 years of experience inlogistics, transportation, warehouse or industry related field preferred
- Position is3rd shift, candidates should be flexible and willing to work any shift
- Minimum 7 (Seven) years of managerial experience required
- BS/BA (preferred) with previous Managerial experience
- Extensive depth and breadth of expertise and experiences in business/functional area
- A wide comprehensive acquaintance and understanding of both general and specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
- Applies and/or develops highly advanced technologies, principles, theories and concepts.
- Advanced Level Skills in MS Word and Excel
- Strong communication (oral and written) skills
- Able to develop and promote personnel
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster
