Ocean Import Specialist

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Ocean Import Agent, you will be responsible for the movement of our customer’s ocean import shipments. You will be the main point of contact for coordination between customer’s shipment imports, customs brokers, and shipping carriers.

Key Responsibilities:

• Creates/confirms transport order to ensure delivery of the shipment to the final customer
• Performs booking and booking optimization
• Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) and then checks responses from counterparts and finalizes validation of required documents
• Follows-up on shipment status in the Import area; identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers
• Is responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment

Skills / Requirements:

• 1 years of experience in freight forwarding industry, ocean import- Export experience preferred
• Strong Understanding of Ocean Import regulations and documents preferred
• Cargowise system experience preferred
• Need to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
• Attention to detail and excellent oral and written skills required, some customer service
  experience desirable

• Proficient in Microsoft Office including Outlook, Word, and Excel

Benefits: (All non-union employees)

• 
  Total Compensation Package: We offer a competitive base salary.
• 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
• Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.
• Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
• Vision: Optional coverage for eye exams, frames, and contact lenses.
• Dental: Optional coverage for preventative, major, and basic dental services.
• Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.