Operations Supervisor - Distribution

Customer - Execute customer/vendor contract requirements and identify accessorial activity. - Ensure necessary documentation and communication with customer. - Utilize the site inventory management system to ensure: o Management of cycle counting/adjustment/rotation programs o Productivity and space utilization (efficient product placement, etc.) o Accuracy (to floor and customer book) - Identify opportunities for technology enhancements of the site inventory management system. Associate - Manage activities to ensure a safe, secure, clean and fair work environment for associates. - Set clear performance expectations and ensure individual accountability. - Implement associate performance reviews, individual development plans and succession plans as needed. - Ensure compliance to the routines outlined in the site interaction matrix and standard operating procedures. - Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, safety, regulatory, and administrative). - Participate in managing turnover among hourly and supervisory staff consistent with the site turnover objectives. - Ensure associates and supervisory staff have proper access to the necessary tools to perform their assigned duties and manage the availability and maintenance of those tools. Processes - Operate within the agreed budget (p&l) for the site (allocation of overtime, purchasing, etc.) - Coordinate the collection of performance measurements consistent with customer, vendor, and Exel (balanced scorecard) contractual requirements. - Understand process performance versus target objectives, identify reasons for variance, communicate results and implement necessary changes. - Ensure daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space). - Identify and implement continuous improvement initiatives. - Execute workshop action plans, projects, and best practices with regards to sharing/implementation. - Perform other duties as assigned.

Operations Supervisor - Distribution

As an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description:

• Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Required Education and Experience:

• Bachelors degree or equivalent experience, preferred.
• 1 years operations experience in a lead/supervisor/management role, preferred.
• 1 years logistics industry experience, preferred.
• Staff management, workload planning, objective setting and organizational skills, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

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