Director of Business Application-FT-Days- IT Admin

DHR Health - US:TX:Edinburg - Days

Summary:

FLSA STATUS: Exempt Non-Exempt

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Director of Business Applications is responsible for overseeing the development, implementation, and management of business-critical applications, including Infor CloudSuite, Cerner RevElate, Altera Paragon, and Symplr sProvider. This leadership role involves managing a team of application specialists and engineers to ensure these systems meet the needs of key departments, including Finance and Accounting, Human Resources, Supply Chain, and the Hospital Business Office. The director will collaborate with department leaders, drive process improvements, and ensure optimal system performance and alignment with organizational goals.

POSITION EDUCATION/ QUALIFICATIONS:

• Bachelor’s degree in Computer Science or Information Systems, engineering or related technical field required

JOB KNOWLEDGE/EXPERIENCE:

• Minimum of X years progressive experience in IT infrastructure and operations, including 8 years in senior leadership roles managing complex technology environments

• Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders

• Effective negotiation and vendor management skills.

• Proactive problem solver with meticulous attention to detail.
  

Responsibilities:

POSITION RESPONSIBILITIES:

• Develop and execute the strategy for managing and optimizing business applications, ensuring alignment with organizational goals and the needs of Finance, HR, Supply Chain, and the Business Office.

• Build, lead, and mentor a team of application specialists and engineers, fostering a collaborative and high-performance work environment.

• Oversee the implementation, configuration, and optimization of core systems, including Infor CloudSuite, Altera Paragon, and Symplr sProvider, ensuring seamless operations.

• Act as the primary liaison between IT and key business units, gathering requirements, addressing concerns, and aligning application functionality with operational objectives.

• Lead and manage application-related projects, such as new implementations, upgrades, and integrations, ensuring timely delivery and stakeholder satisfaction.

• Conduct an annual review of the application rationalization matrix to assess system performance, eliminate redundancies, and reprioritize investments in alignment with organizational goals.

• Continuously monitor application performance, identify potential issues, and implement proactive measures to minimize downtime and disruptions.

• Partner with department leaders to identify inefficiencies and opportunities for automation, streamlining workflows, and enhancing user productivity.

• Negotiate and manage contracts with software vendors, ensuring service level agreements (SLAs) are met and maintaining strong working relationships.

• Ensure all applications adhere to industry standards, regulatory requirements, and organizational policies, maintaining data integrity and security.

Other information:

LINES OF REPSONSIBILITIES:

(Chain-of-command)

1. Chief Information Officer

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes: HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature: ________________________________ Date: ____________________

Transfer/Hire Date Effective: ________________________.