What are the responsibilities and job description for the Medical Office Specialist - Call Center - FT - Days position at DHR Health?
Description
Full-Time, Days
POSITION SUMMARY: The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.
POSITION EDUCATION/QUALIFICATIONS: • High School diploma/GED, preferred • MOS Certificate, preferred • Excellent customer service skills. • Computer skills required with knowledge of Microsoft Office suite. • Good written and verbal communication skills required. • Bilingual – English/Spanish. • Minimum of one (1) year receptionist experience preferred. • Previous experience in a high traffic medical office setting is preferred.
RESPONSIBILITIES: • Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices. • Working the reception desk, greeting and communicating with patients and providers. • Scheduling, canceling, and rescheduling patient appointments. • Reminding patients of upcoming appointments and tracking missed appointments, no show and cancellations. • Answering multiple telephones and accurately documenting messages. • Forwarding telephone calls appropriately and following up on return calls. • Checking-in patients and properly documenting registration. • Insurance verification and verification of patient demographics. • Authorizing procedures or surgeries, as needed. • Filing or retrieving medical records and delivering to appropriate providers or departments as needed. • Filing patient and administrative files. • Copying, scanning and faxing duties. • Collecting co-pays and cash from patients, getting authorization on credit cards. • Entering charges, payments, and balancing the day in the computer. • Other duties as assigned
