What are the responsibilities and job description for the Housekeeper/Front Desk Agent position at Dhruv Management?
Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you. Duties: - Greet guests and provide a warm welcome upon arrival - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, changes, and cancellations - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns in a professional manner - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Qualifications: - Previous experience in the hospitality industry is preferred - Excellent customer service skills with a friendly and approachable demeanor - Strong communication skills, both verbal and written - Proficient in using phone systems and computer software - Multilingual abilities are a plus - Knowledge of hotel operations and front desk procedures is an asset Benefits: - Competitive pay based on experience - Opportunities for career advancement in hospitality management - Training provided to enhance skills in guest relations and hotel management If you are passionate about providing exceptional customer service in a hospitality setting, we would love to hear from you. Apply today to join our team as a Front Desk Agent!
Job Type: Part-time
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
- Evening shift
Ability to Commute:
- Hudson, FL 34667 (Required)
Ability to Relocate:
- Hudson, FL 34667: Relocate before starting work (Required)
Work Location: In person
