What are the responsibilities and job description for the Banquet Server [AC Hotel / Residence Inn Reston] position at DHS Brand?
We're seeking Banquet Servers for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand new hotel conveniently located at the Reston Town Center Metrorail Station, the AC Hotel & Residence Inn Reston will open in January 2025 with 267 rooms including a Rooftop Bar and full service restaurant servicing breakfast, full and dinner. The hotel will be equipped with over 10,000 square foot of meeting space, indoor heated pool and state that leave fitness center for a lasting impression on our clients. You will work with our talented team to deliver exceptional events.
Position Summary
- Responsible for taking orders, serving food and drinks, and fulfilling requests by guests.
- Answer questions about food and drinks including their ingredients, preparation, and accompanying items.
- Greet newly seated guests in a friendly manner and in the time limit specified by outlet standards.
- Take drink orders at guest greeting, deliver beverages and offer appetizers.
- Merchandise menu items, such as appetizers, entrees and desserts.
- Input orders into POS system.
Essential Functions
- Knowledge of hotel services.
- Follow alcohol awareness procedures for preventing intoxication of guests.
- Attend to guests’ needs when delivering food and check back to ensure guest satisfaction.
- Garnish plates as specified by the menu standards.
- Maintain table by checking drink levels, removing clutter and providing extra essentials as necessary.
- Total bill and present check upon removal of last plate or upon request.
- Maintain an accurate exchange of currency.
- Keep station clean.
- Keep immediate supervisor promptly and fully aware of all problems or unusual matters of significance.
- Maintain free coffee and tea throughout the shift.
- Perform assigned station side work.
- Follow all food sanitation regulations including but not limited to personal hygiene, food safety and area cleanliness.
- Report any infractions to supervisor or manager immediately.
- Follow cash handling and/or check control procedures including but not limited to coupons or complimentary item service.
Additional Responsibilities
- Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
Education and Experience
- Previous restaurant experience.
Skills and Abilities
- Ability to stand and walk for a long period of time.
- Ability to carry and lift heavy objects.
- Good oral communication skills.
- Ability to work in a fast-paced environment.
- Organization and time management skills.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
*minimum 32 hours/week to qualify
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
