What are the responsibilities and job description for the Front Desk Agent position at DHS Brand?
Join Our Vibrant Team at the Newly Renovated Hilton Garden Inn in the Heart of Old Town Alexandria!
Are you ready to be a part of a welcoming, dynamic team that celebrates both exceptional service and personal growth? At our newly renovated Hilton Garden Inn property, we offer more than just a job – we offer a chance to grow, thrive, and shine in the heart of one of the most charming areas of Old Town Alexandria. Just steps from the King Street Metro, our team delivers bright-hearted hospitality with a personal touch that makes every guest feel special.
At our hotel, service is not just a job – it’s a passion! Our dedicated team regularly exceeds expectations, and we pride ourselves on fostering an environment where kindness, collaboration, and empowerment are at the core of our culture. We believe in developing our team members, with many of our supervisors starting in entry-level roles then promoted from within. Whether you're looking to grow within our hotel or take your career in hospitality to the next level, Donohoe Hospitality Services provides the opportunity to expand your career and develop your skills in a fast-paced and supportive environment.
Becoming part of our team means joining a group where your ideas and contributions are valued, and where you’ll have the chance to make a real impact. We can't wait for you to bring your passion, energy, and enthusiasm to our team – apply today and start your journey with us!
Overview:
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a smooth check-in process, offering local insights, and paying attention to details that ensure a seamless stay. Your warm welcome and attentive service will leave a lasting impression on our guests.
Essential Functions:
- Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
- Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
- Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
- Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
- Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
- Cashier Duties: Handle cashier tasks, and posting charges to guest accounts.
- Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
- Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
- Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.
Additional Responsibilities:
- Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
- Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.
Skills and Abilities:
- Communication: Strong communication and interpersonal skills.
- Stamina: Ability to stand for extended periods.
- Adaptability: Ability to work in a fast-paced environment.
- Composure: Maintain control and exhibit good judgment in difficult situations
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
