What are the responsibilities and job description for the Night Auditor position at DHS Brand?
Looking to join a great team? Look no further than Residence Inn Dupont Circle!
Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red line), our hotel is conveniently close to U.S. government buildings, corporations, embassies, the World Bank, universities, tourist attractions, restaurants, and associations.
At Residence Inn Dupont Circle, we pride ourselves on providing exceptional service and extensive amenities that set us apart from ordinary downtown DC hotels. Our spacious and renovated hotel suites offer all the comforts of home, including separate sleep and work areas and a full kitchen. Employees can enjoy a supportive and collaborative work atmosphere, where every team member plays a crucial role in delivering an unmatched guest experience.
Income (Night) Auditor
Salary Range $18.00 - $19.00 per hour
Position Summary:
Our Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel guests. The Night Auditor ensures that all financial transactions are accurately recorded and reconciled, providing essential support to the hotel's financial operations. Additionally, this role involves providing exceptional guest service, addressing inquiries, and resolving issues to enhance the overall guest experience.
Essential Functions:
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue report.
- Verify and prepare registration cards for arriving guests.
- Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
- Take, modify, and cancel guest reservations.
- Check in/out guests according to hotel and/or brand standards.
- Address inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
- Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
- Provide information and assistance to guests regarding the hotel and local surroundings.
- Create and/or print the required reports.
- Verify each front desk shift’s transactions.
- Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
- Maintain cleanliness and organization of the Front Office area.
- Perform cashier duties, cash travelers’ checks, and post phone charges and other miscellaneous charges to guest accounts.
- Follow in-house procedures to help ensure the security of guests and employees. Be knowledgeable about hotel emergency procedures.
Additional Responsibilities:
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
- Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience:
- Previous hotel experience preferred.
- Previous hotel front desk experience preferred
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Salary : $18 - $19
