Operations Manager

Join Our Vibrant Team at the Newly Renovated Hilton Garden Inn in the Heart of Old Town Alexandria!

Are you ready to be a part of a welcoming, dynamic team that celebrates both exceptional service and personal growth? At our newly renovated Hilton Garden Inn property, we offer more than just a job – we offer a chance to grow, thrive, and shine in the heart of one of the most charming areas of Old Town Alexandria. Just steps from the King Street Metro, our team delivers bright-hearted hospitality with a personal touch that makes every guest feel special.

At our hotel, service is not just a job – it’s a passion! Our dedicated team regularly exceeds expectations, and we pride ourselves on fostering an environment where kindness, collaboration, and empowerment are at the core of our culture. We believe in developing our team members, with many of our supervisors starting in entry-level roles then promoted from within. Whether you're looking to grow within our hotel or take your career in hospitality to the next level, Donohoe Hospitality Services provides the opportunity to expand your career and develop your skills in a fast-paced and supportive environment.

Becoming part of our team means joining a group where your ideas and contributions are valued, and where you’ll have the chance to make a real impact. We can't wait for you to bring your passion, energy, and enthusiasm to our team – apply today and start your journey with us!

Position Summary

Operations Manager oversees the comprehensive operations of the hotel, with a particular focus on the Front Desk and Housekeeping departments. This role requires a self-directed, proactive approach to management, ensuring that all aspects of the hotel run smoothly and efficiently. Emphasis is placed on delivering outstanding guest service, fostering employee engagement, and achieving strong bottom-line results. The ideal candidate will be dedicated to maintaining high standards of hospitality and operational excellence.

Responsibilities

• Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those
  contained in the employee handbook. Maintain all hotel and brand standards by direct supervision of Front Desk and the Food & Beverage outlet.
• Varied work hours required, including weekends and holidays
• Train, mentor, motivate and empower employees to improve morale and performance.
• Assist the General Manager in resolving guest complaints
• Provide regular performance feedback to employees through both formal appraisals and informal methods. Discipline employees fairly and effectively.
• Develop strategies to improve the business and team performance
• Adhere to all work rules, procedures and policies established by the hotel, including but not limited to, those
  contained in the handbook
• Assist the General Manager with any project assigned
• Meet with all department heads/managers to ensure departments run smoothly and efficiently

Essential Skills and Experience

• Previous hotel supervisory experience.
• Ability to communicate clearly and respond promptly.
• Ability to maintain a calm demeanor in a fast paced environment.
• Ability to handle any emergency.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications do not express absolute employment or promotional standards. They are general guidelines that should be considered along with the job related selection or promotional criteria.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.