What are the responsibilities and job description for the Help Desk Analyst - In Person Interview position at Dia Software Solutions?
Job Details
Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Java Architect St. Paul, MN Hybrid
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
- The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide, to answer questions from agencies and IT suppliers about the LiveScan onboarding process, to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment, to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories; to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned.
Knowledge, Skills, and Abilities
- Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition, strong candidates will have expertise related to troubleshooting computer software/hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and strong analytical and decision-making skills.
SKILLS MATRIX
Skill | Required | Amount of Experience | Experience | ||
Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services | Required |
5 Years |
| ||
expertise related to troubleshooting computer software/hardware problems | Required | 5 Years |
| ||
advanced customer relations skills | Required | 5 Years |
| ||
good verbal and written communication skills
| Required | 5 Years |
| ||
ability to control and manage several projects simultaneously
| Required | 5 Years |
| ||
working knowledge of MS Word, MS Excel, and MS outlook | Required | 5 Years |
| ||
strong analytical and decision-making skills
| Required | 5 Years |
|
DIA SOFTWARE SOLUTIONS LLC.
Austin, TX 78727| Direct:
DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer
