ezFedGrants Training Team Lead

Diaconia is looking for a talented ezFedGrants Training Team Lead to join our Amazing team!

If you're looking to join a company that truly appreciates you and your talents, look no further! At Diaconia, we are committed to serving and caring for our colleagues, our clients and our community. Our team is made up of talented individuals who appreciate having the opportunity to contribute their knowledge and experience to further the growth and development of our industry. Our ideal candidates embrace diverse thinking, enjoy partnering with others and are seeking to make a difference!

We are currently searching for a new, full-time member for our team for the position of:

Diaconia is seeking a qualified ezFedGrants Helpdesk training team lead to oversee training activities for the USDA's ezFedGrants system by coordinating team efforts, developing training materials, and ensuring efficient delivery of training sessions to end-users.

Key Responsibilities:

• Lead the ezFedGrants training team in planning, coordinating, and delivering training programs for ezFedGrants internal and external users.
• Develop, review, and update training materials, including job aids, user guides, and presentations, to ensure alignment with system updates and user requirements
• Facilitate training sessions in various formats (in-person, virtual, and hybrid) to effectively address user needs.
• Review the quarterly knowledge transfer documents to incorporate system updates into training materials and ensure the accuracy of content.
• Gather and analyze feedback from training participants to continuously improve the effectiveness of training programs
• Support the Change Management process identifying training needs and delivering sessions during system design changes and new releases.
• Monitor and manage the training team's workload to ensure timely delivery of materials and sessions.
• Represent the ezFedGrants training team at the client weekly and monthly meetings and provide updates to stakeholders as needed.

Education:

Bachelor's degree in a related field.

Experience/Skills:

• Extensive experience in developing and delivering training programs, preferably for federal systems or IT-related platforms
• 4-6 years of training experience
• Strong written and verbal communication skills
• Strong interpersonal and teamwork skills
• Strong interpersonal skills and the ability to collaborate effectively with the diverse teams.

Preferred Qualifications:

• Critical thinking and problem-solving skills
• Time management and planning skills
• Knowledge of federal grant regulations and compliance requirements 2 CFR 200

Certification(s):

• Instructional Design Certification or Certified Professional in Training Management (CPTM) is preferred.

Locations:

USDA Headquarters in Washington, DC. #SITEC2023

Required qualifications:

• Public Trust Clearance