Demo

HelpDesk Specialist BA

Diaconia LLC
Washington, DC Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 6/1/2025
Description:


Diaconia is looking for a talented Help Desk Specialist to join our Amazing team!
If you're looking to join a company that truly appreciates you and your talents, look no further! At Diaconia, we are committed to serving and caring for our colleagues, our clients and our community. Our team is made up of talented individuals who appreciate having the opportunity to contribute their knowledge and experience to further the growth and development of our industry. Our ideal candidates embrace diverse thinking, enjoy partnering with others and are seeking to make a difference!We are currently searching for a new, full-time member for our team for the position of: Help Desk Specialist
Department of State Office of Foreign Missions contract in Washington, DC on which we provide system development and full spectrum IT support services. The project needs a Helpdesk Specialist to provide user support to internal and external users of the OFM Information System. Work in a team environment to support a software system. Support users, initial triage of trouble tickets, and assist with software testing


Responsibilities:

The Helpdesk Specialist will provide Tier-1 user support Monday - Friday 8:30 - 5:00, via email and occasional Teams calls. Create/modify user accounts, respond to all Helpdesk emails for support. Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting. Work with the technical staff to conduct release and user acceptance testing (UAT).

Job Responsibilities:

  • Work independently to provide Tier-1 user support Monday - Friday, 8:30 - 5:00
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of users, executives, managers, and subject matter experts
  • Create/modify user accounts, respond to all Helpdesk emails for support.
  • Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting.
  • Participate in Release Smoke testing, and release testing in the user acceptance testing (UAT) environment
  • Write technical and user guide documentation

Disclaimer "The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization.

Requirements:


Mandatory Skills

  • At least 2-3 years of experience in a Help Desk environment. This can include a Call Center
  • Excellent oral communication and writing skills
  • Solid knowledge of Microsoft Office Suite, especially Outlook
  • Has experience administering user accounts, passwords, and emails; and reviewing and maintaining security policies in accordance with Government and industry guidelines and best practices
  • Experience triaging issues reported by users in emails or in trouble tickets

Preferred Skills

  • ServiceNow reporting
  • Software Testing


Clearance requirements:
This position requires the candidates to have an active Secret clearance, an Interim clearance is good enough to start.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a HelpDesk Specialist BA?

Sign up to receive alerts about other jobs on the HelpDesk Specialist BA career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Diaconia LLC

Diaconia LLC
Hired Organization Address Gaithersburg, MD Full Time
Job Description Job Description Description : Job Overview : As a Software Development Business Analyst, you will be res...
Diaconia LLC
Hired Organization Address Patterson, OH Full Time
Description: Diaconia is looking for a talented Security Manager, Journeyman to join our Amazing team! If you're looking...
Diaconia LLC
Hired Organization Address Washington, DC Full Time
Description: Diaconia is looking for a talented Business Analyst Level II to join our Amazing team! If you're looking to...
Diaconia LLC
Hired Organization Address Dayton, OH Full Time
Diaconia is looking for a talented Management Analyst, Senior to join our Amazing team! If you're looking to join a comp...

Not the job you're looking for? Here are some other HelpDesk Specialist BA jobs in the Washington, DC area that may be a better fit.

Helpdesk Specialist

AHU Technologies Inc, Washington, DC

Helpdesk Specialist

Lensa, Arlington, VA

AI Assistant is available now!

Feel free to start your new journey!