Computer Technician

The Computer Technician under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems and associated warehouse equipment. Performs level 2/3 triage and provides onsite support for warehouse systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the stack. Installs new hardware and maintains existing hardware. Provides support to executive staff.

Duties and Responsibilities:

• Install and configures personal computer hardware, software applications and peripherals.
• Provides Sr Management/Executive support
• Technical escalation points for T2 team members
• Works independently with minimal supervision required
• Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
• Troubleshoot Windows 10, for common software and hardware related problems.
• Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

Area of expertise (Skills):

• Minimum 2 years of experience as a personal computer technician supporting a large environment of users in a warehouse setting
• Proven ability to troubleshoot users’ issues remotely
• Proficient in MS Word, Excel, OneDrive, and Teams
• Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, networking cabling, and warehouse equipment
• Expertise with remote support tools i.e., Bomgar
• 2 years’ experience with Citrix, Terminal Servers, or VMWare
• 2 years’ experience with VPN
• 2 years’ experience with hands-on Networking and Active Directory
• Advanced knowledge of personal computer hardware and peripherals

EQUAL OPPORTUNITY STATEMENT

We are an equal opportunity employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• On call
• Overtime
• Weekdays

Application Question(s):

• Do you have at least 2 years of prior experience troubleshooting large high volume printers?

Education:

• High school or equivalent (Required)

Experience:

• Warehouse management system: 2 years (Preferred)
• Computer hardware: 2 years (Required)
• IT: 2 years (Required)
• Network support: 2 years (Required)

Work Location: In person

Salary : $20 - $23