What are the responsibilities and job description for the Manager, Commercial Sales position at Dialpad?
Job Description
Job Description
About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Dialpad's Manager, Commercial Sales will lead and train a team of AEs to create qualified opportunities for our Sales team. In this role, you'll be a source of knowledge and best practices to help the team meet and exceed expectations.
Dialpad's Commercial Sales team plays an essential role in pipelining and running the entire sales process for Commercial prospects. This team collaborates closely with Sales Managers, Account Executives and Marketing to constantly improve closing ratios and customer experience.
Your role
As a Manager, Commercial Sales you'll ensure performance improvement of the AE team by providing coaching and feedback, as well as take on operational and administrative tasks to help the team exceed expectations. You'll work closely with other Commercial Sales Managers to identify areas of improvement for the AE team. In addition, you'll help bring knowledge of interview processes and assist with hiring for all teams within the sales organization.
This position reports to our Sr. RVP, Commercial and is based in our Tempe, AZ Office.
What you'll do
- Run a weekly team meeting and 1 : 1's with your AEs, as well as bi-weekly coaching sessions.
- Attend weekly leadership meetings.
- Coach and evaluate your team's skills, identify any gaps and use this knowledge to uplevel their abilities to run the sales process.
- Accurately forecast weekly, monthly, and quarterly attainment.
Skills you'll bring
Benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn't hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it's our responsibility to come together to create a culture where all Dialers can Work Beautifully , Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don't meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
