About Us :
Liquivida® is a fast-growing franchise with numerous wellness centers popping up across the United States in the recent decade. We have now expanded in the San Antonio area, and you could be the next person to join our team and make a difference. Our medical spas offer aesthetics services, facials, hair restoration, sexual wellness, weight loss and nutrition counseling, hormone replacement therapy, and vitamin IV Therapy. We want to employ the very best professionals to offer the best service in the industry. At Liquivida, we love when our clients look and feel their best from the inside out, so we design anti-aging programs that include all lifestyles using a holistic approach to wellness.
Job Summary :
Responsible for ensuring positive and friendly guest relations. 90 days paid trial or probationary period required.
KEY RELATIONSHIPS :
Internal : Spa staff, management and owners.
External : Patients, guests / visitors, spa members, vendors.
QUALIFICATIONS : Essential :
- Exceptionally QUICK LEARNER .
- Highly ORGANIZED .
- Influence high ticket SALES via education and OBJECTIONS HANDLING (some training provided)
- Bilingual : fluency in both English and Spanish .
- High school graduate.
- Provide legible communication and directions.
- Experience with computers or word or spreadsheet processors.
- Compute basic mathematical calculations (add, subtract, multiply, and divide numbers).
Ability to :
Perform job functions with attention to detail, speed, and accuracy.Prioritize, organize, and follow up.Be a clear thinker, remaining calm and resolving problems using good judgment.Follow directions thoroughly.Understand guest's service needs.Work cohesively with co-workers as part of a team.Work with minimal supervision.Maintain confidentiality of patient information and business data.Desirable :
College degree.CPR certified.PHYSICAL ABILITIES
Essential :
Exert physical effort in transporting up to 50 pounds.Endure various physical movements throughout the work areas.Reach 4 feet.Remain stationary for 60 minutes up to 7 hours throughout the work shift.Satisfactorily communicate with guests, management, and co-workers to their understanding.Well-groomed and dressed in business casual and closed-toed shoes.ESSENTIAL JOB FUNCTIONS
Greet every guest / customer with a smile.Master Electronic Medical Records : Scheduling patients, checking patients in, confirming appointments, changing appointments, taking credit cards and cash, gathering accurate information, and ensuring completion of all appropriate patient forms and consents.Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.Be self-motivated.Answer phone calls and return messages promptly.Assist with maintaining an appropriate inventory and help stock rooms.Coordinate inventory management and ordering.Coordinate vendor-sponsored reward programs.Coordinate online referral / marketing program.Multi-task while being attentive to patients and remaining flexible to the needs of the business.Function in the role of Medical Assistant to our clinicians as approved by the medical director.Build patient partnerships by matching patient needs to the various providers, services, and products.Offer additional treatment services and memberships that complement (cross-marketing) and benefit patients' needs to enhance their desired results.Master the opening and closing procedures of the facility.Master influencing and closing sales via education and objections handling.Assist with marketing, including social media content creation, events and any other promotions.Record and invoice treatments accurately, ensuring required discounts, rewards points, and special offers are applied accordingly.Maintain complete knowledge of correct maintenance and use of equipment.Maintain positive guest relations.Resolve guest complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Maintain knowledge of hours of operation.Help turn over treatment rooms, setting up and organizing workstations with designated supplies, forms, and resource materials.Be familiar with all services offered, promotions, prices, and rates.Conduct various consultations including weight loss, hair loss, sexual wellness, HRT, etc. and be thoroughly familiar with and able to recommend products and treatments offered in the med spa.Handle emergency procedures.SECONDARY JOB FUNCTIONS
Assist with other spa job functions as assigned.Document maintenance needs on work orders and submit them to the Manager / Supervisor.STANDARD SPECIFICATIONS
Requirements represent minimum levels of knowledge, skills, and / or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health and safety, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to performing fundamental job duties. All duties and requirements are essential job functions.
This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Job Type : Full-time
Pay : $20.00 per hour
Expected hours : No less than 40 per week
Benefits :
Employee discountFamily leaveFlexible scheduleFree parkingOn-the-job trainingOpportunities for advancementPaid sick timePaid time offPaid trainingProfessional development assistanceSchedule :
10-hour shiftMonday to FridayRotating weekendsWeekends as neededExperience :
Sales : 1 year (Required)Medical Spa or Wellness Center : 1 year (Required)Any Marketing : 1 year (Required)Ability to Commute :
San Antonio, TX 78249 (Required)Ability to Relocate :
San Antonio, TX 78249 : Relocate before starting work (Required)Work Location : In person
Salary : $20
