What are the responsibilities and job description for the Spa Concierge / Front Office Associate position at Diamond Accelerator?
Job Summary – Spa Concierge / Front Office Associate
Position Overview:
Slimbody Wellness is seeking a Spa Concierge / Front Office Associate to provide exceptional client service, support daily front desk operations, and contribute to a welcoming and luxurious environment. This part-time role offers flexible hours (Monday-Sunday, 9:00 AM - 6:00 PM) and opportunities for career advancement to Assistant Manager and Manager positions. Compensation includes performance-based bonuses along with employee perks on treatments and products.
Key Responsibilities:
• Warmly greet clients upon arrival, ensuring a welcoming and professional experience.
• Serve as the primary point of contact for phone, email, and in-person inquiries, providing accurate information about treatments, services, and promotions.
• Schedule, reschedule, and confirm client appointments using the scheduling system.
• Process payments, memberships, and gift card purchases through the POS system.
• Assist clients with check-in, consent forms, and check-out processes.
• Inform clients about seasonal promotions, new treatments, and membership programs.
• Provide basic product knowledge to clients and recommend complementary retail items.
• Maintain organization and cleanliness of the front desk and waiting area.
• Monitor inventory levels for retail products and supplies, notifying management as needed.
• Address client concerns with professionalism, escalating issues when necessary.
• Assist with light social media and marketing tasks, such as capturing content for promotional use (with client consent).
Ideal Candidate Traits & Qualifications:
• Experience – 1-2 years in a customer-facing role, preferably in a spa, wellness, or luxury hospitality setting.
• Personality & Soft Skills – Friendly, professional, organized, and proactive with strong communication and customer service skills.
• Sales & Upselling – Comfortable recommending treatments, memberships, and products in a consultative manner.
• Tech-Savvy – Able to learn scheduling and POS systems quickly.
• Team-Oriented – Works collaboratively with providers and staff to ensure smooth operations.
• Reliability & Attention to Detail – Ensures accuracy in scheduling, client records, and financial transactions.
• Growth Mindset – Interested in career advancement within the company.
Company Culture & Values:
Slimbody Wellness fosters a patient-centered, professional, and collaborative environment that values integrity, excellence, innovation, and personal growth. The team is committed to providing high-quality, results-driven treatments while maintaining a warm, inclusive, and wellness-oriented atmosphere for both clients and employees.
