What are the responsibilities and job description for the Project Support Specialist position at Diamond Assets?
About Us
">">
Diamond Assets is a leading provider of refurbished Apple products, committed to creating sustainable technology plans that ensure equitable access to technology for our clients. We strive to meet our mission of providing equitable and affordable access to technology through our lifecycle approach.
">">
The Role of a Project Assistant
">">
This position plays a vital role in the growth and success of the organization by ensuring efficient project coordination and execution. As a Project Assistant, you will plan and execute reconciliations and mail-in processes with clients across the country while maintaining effective communication with key contacts within Diamond Assets teams.
">">
Responsibilities:
">- ">
Prepare and complete device evaluation reports for customers.
"> ">Address and resolve client issues and challenges in alignment with company values, mission, and financial goals.
"> ">Coordinate client projects and services for mail-ins, ensuring a seamless experience. Responsibilities include:
"> ">Client communication
"> ">Creating pick lists for the warehouse team
"> ">Label creation and necessary documentation
"> ">Collaborate with the Business Development team on confirmed mail-ins.
"> ">Track mail-ins and ensure accurate reporting of incoming products to the Operations team.
"> ">Update and manage ERP and CRM systems in alignment with project management activities.
"> ">Assist in coordinating rentals, flights, hotels, and labor for national and local pick-ups, prioritizing efficiency and cost reduction.
"> ">Maintain effective communication with shipping & receiving personnel.
"> ">Support the Client Support Manager in developing and implementing new processes and procedures.
"> ">Perform other duties as assigned.
"> ">
- ">
