What are the responsibilities and job description for the Head Teller position at Diamond Bank?
Diamond Bank is looking for a highly energetic motivating leader to lead our deposit staff and build a team that works together to provide excellent service to our customers in the communities we serve.
Job Requirements:
High School Diploma or equivalent, 2-5 years bank experience or equivalent cash handling and supervisor experience, customer service experience.
Good interpersonal communication and supervisory skills by demonstrating a helpful and friendly attitude
Must have exceptional customer service, sales, leadership, mentoring, and management skills
Good organizational and time management skills
Ability to perform all teller functions
Understanding of bank and competitor's products and services
Computer skills; ability to operate standard office equipment, such as adding machines, coin counters, mail machine, teller system, teller scanner etc.
Specific Job Functions:
Supervises tellers and all in branch deposit functions. Performs normal teller duties on a daily basis
Provides on-the-job training for tellers on an as-needed basis. Monitors tellers to ensure compliance with financial institution procedures and policies. Issues written and oral instructions on teller operations as necessary
Assists tellers in locating cash discrepancies; manages unusual window transactions and answers difficult customer questions
Can perform or assist balancing and maintaining vault functions
inspects negotiable instruments for necessary Reg CC holds and fraud suspicion
Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing
Conducts performance evaluations for tellers and give recommendation for improvement
Assigns tasks and explains the Bank's policies and procedures to the teller team.
Assists in problem resolution for tellers and customers
Open New Accounts
Represents the Bank through good customer relations and promotes community involvement from all branch personnel. Calls on and corresponds with members of the local community to maintain existing and cultivate new relationships for the organization
Job Requirements:
High School Diploma or equivalent, 2-5 years bank experience or equivalent cash handling and supervisor experience, customer service experience.
Good interpersonal communication and supervisory skills by demonstrating a helpful and friendly attitude
Must have exceptional customer service, sales, leadership, mentoring, and management skills
Good organizational and time management skills
Ability to perform all teller functions
Understanding of bank and competitor's products and services
Computer skills; ability to operate standard office equipment, such as adding machines, coin counters, mail machine, teller system, teller scanner etc.
Specific Job Functions:
Supervises tellers and all in branch deposit functions. Performs normal teller duties on a daily basis
Provides on-the-job training for tellers on an as-needed basis. Monitors tellers to ensure compliance with financial institution procedures and policies. Issues written and oral instructions on teller operations as necessary
Assists tellers in locating cash discrepancies; manages unusual window transactions and answers difficult customer questions
Can perform or assist balancing and maintaining vault functions
inspects negotiable instruments for necessary Reg CC holds and fraud suspicion
Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing
Conducts performance evaluations for tellers and give recommendation for improvement
Assigns tasks and explains the Bank's policies and procedures to the teller team.
Assists in problem resolution for tellers and customers
Open New Accounts
Represents the Bank through good customer relations and promotes community involvement from all branch personnel. Calls on and corresponds with members of the local community to maintain existing and cultivate new relationships for the organization