Luxury Sales Consultant / Social Media Manager

Job Description
Full Time Team Member

The Diamond Center is looking for the right person to join our team!

About
For 46 years, Diamond Center Jewelers has been one of the most trusted names in jewelry in Northwest Arkansas and the Fort Smith River Valley. We are a well-established jewelry store that has grown with our community from a small store to a multiple brand jewelry retailer. We have served generations of families as their trusted jeweler for brilliant diamonds, beautiful fine jewelry, elegant watches, treasured gifts, custom made styles and expert jewelry repairs. Diamond Center Jewelers is committed to make every customer “feel at home,” with our personalized service and our classic to cutting edge jewelry designs. Our years of experience and services have built a legacy of integrity and trust with our customers.

Job Summary
The sales associate is responsible for a variety of activities and behaviors, specifically outlined in the Eight
Steps of Successful Selling structure. Working as part of a team, individual performance is directly linked to the store’s performance outcomes. A sales associate is expected to demonstrate the willingness and desire to improve in the achievement of goals and the advancement of knowledge and selling skills. He/she provides superior customer service and maintains a client follow-up system, whereby; telephone, email, text, or handwritten notes are required.

Typical week is 5 day work week with Saturdays required. 6 day work week in December.

Reports to
Sales Manager

Schedule
Flexible. The store is open Monday through Friday from 10:00am – 5:30pm and Saturday from 10:00 – 4:00pm

Job Responsibilities

• Manage Social Media Platforms
• Achieve monthly sales goals and other Key Performance Indicators as determined by Diamond Center Jewelers.
• Complete training as required by Diamond Center Jewelers.
• Assist sales team in obtaining objectives as defined by Diamond Center Jewelers.
• Communicate professionally and effectively with a diverse clientele and members of the team (in person and via text, email, or phone).
• Deliver exceptional customer service to include successful execution of Eight Selling Behaviors, timely follow-up with customers, quick resolution of customer concerns, and thorough documentation.
• Engage in special event preparation or other promotional activities.
• Perform daily opening and closing procedures and jewelry inventory procedures as required.
• Attend sales meetings or other events as required.
• Adhere to all security policies and procedures.
• Efficiently and effectively operate Point of Sale equipment and other industry specific tools.
• Assists in maintaining a clean and neat store environment.

Job Description
Full Time Team Member

Competencies:

• Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments. Maintains good hygiene and dress code as outlined in company standards.
• Customer Service Orientation: Recognizes that the jewelry industry is a customer-centric business providing a product that demonstrates what words cannot. Provides the ultimate instore experience through the understanding and use of behaviors outlined in the Eight Steps of

Successful Selling. Develops strong personal relationships with customers. Maintains and works an active customer client book with consistent follow-up. Assists in the resolution of customer issues or complaints.

• Integrity: Complies with company values, vision, mission, policies, and procedures. Understands and supports company non-negotiables. Consistently demonstrate zero tolerance for harassment, inappropriate behaviors, racist, sexist, or exclusive behaviors among co-workers, supervisors, direct reports, or peers. Communicates issues in a constructive manner. Seeks out and accepts constructive feedback.
• Personal Accountability: Demonstrates a high level of ownership and commitment to accomplishing the objectives as set forth by organization. Achieves the expected results through the execution of behaviors. Demonstrates the desire, capacity, and initiative at completing tasks or achieving goals.
• Self-Development: Seeks out additional learning opportunities and feedback on activities and behaviors to improve self/performance. Demonstrates the capacity to receive constructive feedback. Commits to the improvement of advanced skills and behaviors.

Education
High School or Equivalent

Preferred Qualifications
Jewelry or other luxury sales experience or social media marketing

Physical Demands
Can stand for extended periods of time. Have visual acuity to read computer screen and operate other industry specific tools and equipment such as jeweler’s loupe or microscope. Have dexterity to operate Point of Sale equipment and other fine industry instruments like watch tools. Able to bend and reach throughout shift. Able to lift or carry items weighing less than 25 lbs.

Benefits
The Diamond Center has seen exponential growth this year and we expect to stay on this path. We are pleased to offer vacation pay, health insurance and more to come.

Apply in person at: 151 W. Dickson St. | Fayetteville, AR 72701

Job Type: Full-time

Pay: $40,000.00 - $85,000.00 per year

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In person

Salary : $40,000 - $85,000