Market Manager

Job Description

Job Description

WHY DIAMOND GAME?

When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.

As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.

Career development, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.

Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco.

Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.

Our Core Values are : Collaboration; Innovation; Integrity; Growth; and Have Fun!

Position Summary

The Alaska Market Manager is responsible for representing Diamond Game, a Pollard Banknote Company, in the AK markets, operating efficiently and effectively, maximizing sales and product performance for new and existing customers, ensuring overall customer satisfaction, and ensuring we meet the Profit & Loss (P&L) targets for the market. Responsibilities include supporting the planning and execution of projects at the site level and will frequently liaise with various levels of internal and external customers. The Alaska Market Manager will perform other duties as assigned.

This position is located in Alaska, this is not a remote role.

Essential Duties and Responsibilities

• Manage the Alaska market for success, including staff, achieving customer and technical service targets, sales objectives, and controlling expenses.
• Meet annual P&L targets for the market.
• Provide the Senior Directors and Field Service Management with regular updates on site performance, financial analysis, sales reports and investigative findings.
• Develop and implement a sales plan to acquire new customers and maximize sales and product performance for existing customers.
• Become well-versed in Diamond Game products, as well as other lottery / charitable gaming products to enable effective selling and delivery of the right products to the market.
• Plan sales activities and keep effective records of those activities and follow up action items.
• Analyze performance data and assist with the recommendations of floor layouts, theme and denomination disbursement for upcoming installations, theme conversions and additional kiosks being added to a site.
• Work closely with partners, the Sr. Director, Sales, Marketing, Business Development, Operations teams, Product Development, and Management to provide a team-oriented approach to satisfying customers and maximizing the market return for the company.
• Advise and implement promotions and advertising programs developed by the Company.
• Verify Excel data file (e-data or data sheets) containing specific details of the proposed changes to equipment prior to submission to the regulators (if applicable).
• Manage all phases of planning for deployment of software, hardware, or other upgrades for customer locations at the site level.
• Lead meetings, coach team to write and provide requirements and procedures, maintain project documentation, and facilitate identification of action items.
• Be the eyes and ears for the Company for assigned region.
• Frequently liaise with various levels of internal and external customers and stakeholders, including Managers, General Managers, Directors, and above.
• Communicate project status to management verbally and / or in writing.
• Monitor and communicate any machines that have had zero play in a 24-hour period for investigation to maximize potential revenue.
• Think critically and creatively to identify opportunities and execute on those opportunities to solve customer issues and continually improve overall Company performance in the market.
• Develop, review and support training objectives with a focus on succession planning, increased technical knowledge and the overall increase in knowledge at the gaming sites.
• Oversee and schedule all training initiatives for gaming site employees to enhance the knowledge and understanding of our products in hopes of minimizing support requests.
• Perform random inspections of existing installations for compliance with standards and expectations, reporting all findings to supervisor.
• Additional or different responsibilities or duties, which are consistent with the position summary, may be assigned at the discretion of the company.
• Consistently demonstrate the ability to practice Diamond Game's core values and apply them.
• Perform other tasks and duties as needed and / or requested by management.
• This position will require significant travel during the assigned work week and occasionally weekends. Candidate must have a clean driving record and be comfortable driving long distances in varied weather conditions.

Education & Experience Requirements

Knowledge and Abilities Requirements

Benefits

We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).

Diamond Game Enterprises, a subsidiary of Pollard Banknote Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To ALL Recruitment Agencies : We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.