What are the responsibilities and job description for the Box Office Assistant position at Diamond Grade Media?
ABOUT DIAMOND GRADE MEDIA ENTERTAINMENT
Diamond Grade Media Entertainment is a dynamic and growing entertainment company dedicated to delivering top-tier live events and performances!
We are seeking a reliable and customer-focused individual to join our team as Box Office Assistant at the Sugar Loaf Performing Arts Center in Sugar Loaf, NY.
WHY JOIN US
- Be part of an exciting, fast paced live entertainment environment
- Opportunity for career growth within Diamond Grade Media Entertainment
- Work alongside a dedicated and passionate team in the entertainment industry
LOCATION
This role is an in-person position at the Sugar Loaf Performing Arts Center in Sugar Loaf, NY
RESPONSIBILITIES
- Oversee in-person ticket sales during Box Office Hours (Monday-Friday from 1:00 PM - 5:00 PM), assisting customers with ticket purchases.
- Facilitate ticket scanning and entry for all event attendees, ensuring a seamless check-in process.
- Manage the Box Office, ensuring VIP ticketholders are properly checked in and receive all elements of their VIP package.
- Process walk-up ticket sales and check-ins efficiently on event dates
- Provide prompt and professional assistance to customers regarding misplaced tickets, website navigation, and general ticket inquiries.
QUALIFICATIONS & REQUIREMENTS
- Local applicants preferred with reliable transportation to the Sugar Loaf Performing Arts Center
- Ability to work flexible hours, including evenings and weekends as needed
- Strong interpersonal and customer service skills, with the ability to manage high-volume interactions efficiently - Prior Box Office, Retail, or Hospitality experience is a plus!
- Basic computer literacy, including email communication and website navigation
- Availability to work flexible hours, including evenings and weekends, based on event schedules
If you're passionate about live entertainment and thrive in a dynamic, customer-focused environment, we'd love to hear from you!
To Apply: Please send your resume and cover letter to cameron@diamondgrademedia.com!