What are the responsibilities and job description for the Supervisor position at Diamond Heating & AirTemp Alaska?
Diamond Heating & Air Temp Alaska has been proudly serving the residents and businesses of Anchorage since 1996. We understand that working with motivated, team-oriented individuals and leaders make all the difference.
We treat every employee with respect and offer a culture emphasizing quality of life and collaboration. This outlook ensures that our clients receive the best quality of service because our professionals love what they do.
Our team is growing and we are looking for a customer focused individual to supervise and guide a team of customer service representatives, while also spending a significant portion of their time directly assisting customers via phone support.
This hybrid role combines leadership and hands-on customer service, ensuring the team meets performance goals, resolves issues efficiently, and maintains high levels of customer satisfaction.
Pay : Depending On Experience
Why Choose Diamond Heating & Air Temp Alaska?
- Unmatched company culture
- Industry-leading pay rates
- Emotional support dogs onsite!
- Paid time off
- 401(k) with Company Match
- Health & Dental Insurance
- Company-paid life insurance
- Growth and advancement opportunities
- Birthday cupcakes
- Company BBQ's, friendly contests and fun events!
Hours : Monday - Friday 8am - 5pm
Required Qualifications :
- Strong customer service and / or scheduling background
- Prior supervisory experience
- Ability to pass a drug and background check
- Advanced customer service skills
- Ability to multitask proficiently
- Well organized and acutely detail oriented
- Excellent phone presence and communication skills
- Must be able to make quick judgement calls regarding the best plan of action
- Proofreading and preparing estimates and invoices for processing
- Accounting software experience preferred
- Geographical knowledge of the greater Anchorage area
- Advanced level skills with Microsoft Office software
- Advanced level knowledge of software technologies
- Prior experience in HVAC, plumbing or electrical preferred
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Last updated : 2024-11-18