What are the responsibilities and job description for the IT Engineer II position at Diamond Jo Casino Dubuque?
Job Description
Job Description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Provide first level of field engineering support to operational and technical support teams for Field Engineering and Company’s Information Systems and System Users. Monitor, maintain and support all networked computers, printers and associated operating systems and service applications (gaming and nongaming.) Responsible for ensuring the stability and integrity of all in-house computer and server hardware, software, voice, data, video, wired and wireless network services, including Local Area Network (LAN) services, connectivity; to include low voltage services, and works closely with senior field engineers to provide exceptional customer service.
- Provide first level of technical support by performing basic and advanced incident troubleshooting and tracking and assist with problem resolution, fault isolation, follow-up support and documentation to include providing action reports to department team leaders
- Responds to computer, network or data security vulnerability alerts at the property and regional levels for high priority outage restoration efforts
- Provide installation, monitoring, maintenance, support, and optimization of all computer hardware and software within property data centers and communications closets or where Information Technology assets are contained in a training or production environment
- Perform remedial maintenance on basic network devices, computer hardware and software, including the restoration of configurations with assistance from senior and second level field engineers and IT Operations Center engineers or in combined resolution efforts with vendor support engineers or technicians
- Analyze and resolve computer and printer hardware and software problems in an efficient and accurate manner following all safety and security precautions
- Perform moves / adds / changes on traditional, digital, and IP based phone and voicemail systems. Basic understanding of PRI, ISDN, POTS and IP based communication technology preferred.
- Provide scheduled on-call support for after-hours support issues and resolution
- Perform inventory of Company assets and document stock levels for department visibility
- Record, monitor, track, and document work performed using the Company’s tracking system
- Provide Smart Device activation and enrollment into Company’s Mobile Device Management System and provide initial user training
- Provide support for Company’s Marketing Media Content Delivery Systems
- Other duties, as assigned
- In-collaboration with and under guidance of Corporate IT functional teams :
Participate in disaster recovery testing
Qualifications
Two (2) years of applied experience with current Microsoft Windows Operating Systems
Decision Making
A Certification
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
