What are the responsibilities and job description for the Parts Counter Person position at DIAMOND PARTS LLC?
Who We Are:
Diamond Parts, LLC is part of the Diamond Group of Companies Based in Duncan, SC. We are the largest Vanguard Trailer distributor in the Southeast. We represent Vanguard and CIMC chassis.
What’s in it for You:
Diamond Parts is a growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. Diamond offers a fantastic culture as well as competitive pay.
What You’ll Do:
The Parts Department Counter Person performs a variety of customer service, in-store marketing, promoting, advertising and stocking duties related to the sale and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of Diamond Parts. The Counter Person is responsible for counter parts sales and providing excellent customer service.
Job Duties:
- Sells products for the repair of trailers according to customers’ needs
- Maintains customer goodwill by greeting and acknowledging all customers
- Answers customer inquiries
- Fulfills customer requests
- Sells additional parts by recognizing opportunities to up-sell
- Follows prescribed credit and check processing procedures.
- Pulls parts for customers
- Receives returns from customers
- Assists in keeping parts department clean and orderly
- Records all sales and/or customer transactions
- Assists Parts Manager with merchandise displays
- Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
- Uses dealership equipment and resources safely and proficiently
- Customer Service Duties:
- Greets customers immediately in a courteous manner
- Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and Diamond’s satisfaction
- Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices
Skills & Qualifications:
- High school diploma or the equivalent
- Experience with trailer or automotive parts
- Demonstrated knowledge of trailers
- Knowledge of after-market vendors
- Excellent customer service skills
- Strong communication skills
- Knowledge of supplies, equipment, and mechanical parts
- Proficient in relevant computer applications
- Required language proficiency to effectively communicate with customers
- Experience in customer service environment preferred
- Data Entry and strong typing skills preferred
- Ability to effectively listen
- Ability to interpret customer needs
- Self-motivated
Physical Requirements:
- Must be able to lift up to 50 pounds at times.
- Must be able to pass post offer drug test.
- Must be able to pass a DOT physical test.
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Benefits:
- Paid time off
Schedule:
- Monday to Friday
- No weekends
Ability to Relocate:
- Duncan, SC 29334: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $50,000