Area Property Manager

JOB SUMMARY

The role of the Regional Property Manager is to manage the day to day activities, finances, and conditions of assigned properties. In your role as a Regional Property Manager you will have the following authority and responsibilities:

RESPONSIBILITIES AND DUTIES

Tenant Management

• Respond to tenant concerns in a timely manner when filtered down from Tenant Support.
• Build relationships through phone conversations, AppFolio communication, and property visits.
• Coordinate the “move-in day” for all new tenants according to Diamond Property Management policy and procedures.
• Effectively communicate to all current residents projects, snow removal and other updates in an effort to provide an exceptional living experience.
• Manage and lead all transfer requests according to Diamond Property Management policies.

Property Management

• Walk every door, every hallway, every building, every week.
• Complete required visit reports at the direction of your supervisor.
• Identify and develop vendor partners as necessary, vetting them to ensure they align with the goals and policies of Diamond Property Management.
• Develop and maintain vendor relationships for both regular services and special projects on the property.
• Create all required warnings, and 5-day non-rent related notices, while being consistent with Fair Housing laws and following the policies of Diamond Property Management.
• Manage the quality and quantity of the work performed by the onsite maintenance and cleaning teams.
• Manage and lead the Make Ready process for all vacant units.
• Ensure your property has the needed supplies and materials by managing all purchases through Menards, HD and Bento accounts.
• Complete a complex wide, unit by unit inspection on an annual basis.

Financial Management

• Verify and approve all invoices in a timely manner through AppFolio.
• Maintain a focus on providing an exceptional living experience while meeting the financial needs of the investors.
• Complete the move-out process, charges, and disposition letters for all vacating tenants following Diamond Property Management policies and procedures.

Other

• Assist in attending court for evictions as needed.
• Follow all required company, local, state and federal laws and guidelines in regards to leasing, and ensure that our policies comply with all housing laws and regulations.Understanding of the look, location, feel and culture of the complexes.
• Perform other duties as assigned.
• Responsibilities subject to change at any time upon short notice at Supervisor's discretion.
• Continuously search for operational improvements and best practices that are in the best interest of DPM.
• Review and assess new technology programs and applications for use in the business and this role, assist in implementing and operating new technologies as needed.
• Attend and pass required training, and participate in advanced educational courses and seminars, at the direction of your supervisor.
• This is a full-time position, but does allow for some flexibility in the schedule structure with approval from your supervisor.
• Pre-planned vacations should not be scheduled on the first two OR last two days of each month.

KNOWLEDGE, SKILLS AND ABILITIES

• Able and eager to embody DPM Core Values daily.
• Drive to meet Key Performance Indicators as determined by your supervisor.
• Proven organizational, time-management, and communication capabilities.
• Demonstrate strong understanding of AppFolio.
• Exceptional customer service skills.
• Self-motivated and enjoy working independently with minimal supervision.
• Engaging, personable and friendly personality.
• Superior attention to detail, note takings,, self motivated and independent, and the ability to handle multiple tasks.
• Technologically savvy.
• Desire to continually search for best practices and adapt/change as necessary.
• A commitment to understanding landlord-tenant law, fair housing law, an both of their relationships with policies of Diamond Property Management.

Supervisory Responsibilities:

• Assist in the hiring, training, and managing of all onsite Maintenance and Cleaning technicians at the direction of the Director of Property Management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have advanced knowledge of Google Docs, AppFolio (Or other related property management software).

Education/Experience:

• Previous experience in a customer service related position. (Required)
• 2 of property management related experience and/or sales; or equivalent combination of education and experience. (Preferred)

Specialized Training:

Landlord Tenant Law

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands, reach with hands and arms, talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

While a Regional Property Manager will be asked to report to the Corporate Office as needed, this position is designed to be performed in a remote work environment.. There is a requirement to travel, with mileage reimbursed by the company, to all managed properties on a weekly basis. The physical equipment required to complete the role will be provided by Diamond Property Management.

Regional Property Managers that choose to work remotely must be able to:

• Transport and set up the required equipment as necessary to be successful.
• Monitor and utilize the Verizon One Talk app to manage all phone calls.
• Create a work environment that is conducive to communicating with our office and future tenants
• Provide a strong internet connection that allows for all the functions of the AppFolio and the virtual showings. (Not provided or paid for by Diamond Property Management)