What are the responsibilities and job description for the QSR General Manager! Great Benefits!! position at Diamond Select, Inc?
Diamond Select, Inc. is working with an amazing new team in the NE Ohio area; Wingstop! We are looking to add a few more General Managers to our team in anticipation of future growth. We offer competitive pay, great bonus & outstanding benefits! Interested? Apply today!
Your role as a Restaurant General Manager is to build a great team that consistently provides the customer with great food and a great experience. Culture is everything--your restaurant should be a great place to work and run smoothly even when you are not there.
Priority: Build Your Team--People
- Find and hire the best Team Members and Shift Leads
- Conduct proper orientation and on-boarding
- Follow a training plan to develop a great restaurant team
- Train & develop Assistant Managers, Shift Leaders and Team Members
- Complete Restaurant People Plans and conduct bench planning sessions
- Conduct manager meetings and Team Member one-on-ones
- Consistently recognize and reward Team Member performance
- Ensure conflicts within the restaurant are resolved in a timely manner
Priority: Drive Customer Satisfaction--Customers
- Personally demonstrate positive interactions with customers
- Ensure that customer issues are resolved immediately & effectively
- Schedule correctly to meet the needs of the business
- Coach management team on driving customer satisfaction
Priority: Maintain Process and Discipline Around the P & L--Sales and Profits
- Analyze restaurant's financial performance and create a follow-up plan to maximize profitability without compromising the customer experience
- Manage restaurant budget
**This is a generic job description of a General Manager position; ask your operations manager for a more thorough description.
