What are the responsibilities and job description for the Customer Service Representative position at Diamondback Airboats?
JOB TITLE: Customer Service Representative
JOB SUMMARY
The Customer Service Representative is responsible for helping customers with questions or concerns regarding company products and services.
POSITION QUALIFICATIONS/REQUIREMENTS
JOB SUMMARY
The Customer Service Representative is responsible for helping customers with questions or concerns regarding company products and services.
POSITION QUALIFICATIONS/REQUIREMENTS
- At least 1 year working in customer service or call center environment
- At least 1 year of experience operating a multi phoneline system
PREFERRED SKILLS
- Experience working in the manufacturing industry or similar
- Excellent understanding of Microsoft Office
- Great written and verbal communication skills
- Patience, empathy, and professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills including data entry
- Effective time management, prioritization, and multitasking skills
CORE DUTIES
- Handling customer complaints and returns
- Providing detailed explanations of services or products
- Working with sales to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email, or over the phone
- Receiving orders, calculating charges, and processing payments
- Monitoring customer satisfaction levels
- Referring customers to superiors when necessary
- Other duties as assigned
HOURS
- 1st shift position
- Monday through Friday, 8:00 a.m. - 5:00 p.m.
SPECIAL REQUIREMENTS
Candidates that accept an offer of employment will be required to pass a background and drug screen. Candidates must also meet ATF requirements for firearm possession.
BENEFITS:
- PTO with annual rollover; accrual beginning at 90 days
- 9 holidays and 1 floating holiday; and Veteran's Day paid double for employees whose DD214 is on file
- 4 traditional and 2 basic coverage health insurance plans to choose from
- Employer contribution monthly on healthcare plans
- Traditional and Roth 401k options with company match
- Company paid Life, Accidental Death, and Dismemberment insurance
- Company paid Employee Assistance Program with 24/7 access
- 2 dental insurance plans
- Vision insurance
- Supplemental insurances including: accident, cancer, critical illness, and hospital plans
- FSA options
- Short-term and long-term disability
- Supplemental life insurance options
- Employee discounts on company products
Diamondback America does not discriminate based on race, sex, color, religion, national origin, age, disability, or veteran status in providing services or employment opportunities and benefits. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
