What are the responsibilities and job description for the Production Clerk position at Diamondback Airboats?
JOB TITLE: Production Clerk
The Production Clerk plays a key role in ensuring the smooth operation of production processes and the satisfaction of our customers. This role is responsible for being the face of company in reception as well as through a variety of other channels to ensure Diamondback provides an excellent environment and experience for our dedicated customer base. The ideal candidate must be able to multi-task while still maintaining a high level of attention to detail to maintain accurate records of all new builds, repairs, and invoices for Diamondback Airboats.
POSITION QUALIFICATIONS/REQUIREMENTS
POSITION QUALIFICATIONS/REQUIREMENTS
- Minimum of 1 year of experience working in a customer service or call center environment
- Minimum of 1 year of experience with Microsoft Office required
- Minimum of 1 year of experience working with multi-phone line systems in an administrative or receptionist environment
PREFERRED SKILLS
- Excellent correspondence and communication skills
- HS Diploma
- Experience in manufacturing environment
- Ability to multi-task with excellent skills
- Ability to work closely with employees from different departments and at different levels
- Excellent interpersonal skills with a wide range of people and positions, including customers
CORE DUTIES
- Create and maintain files for new Airboats and orders
- Correspond with customers for changes and final approval on their build
- Record quotes for boat repairs
- Create production work orders for new boats and repairs
- Invoice work orders
- Receive and record deposits
- Responsible for answering telephone calls and notifying appropriate parties of arriving calls, customers, or visitors
- Sort and route mail, correspondence, packages, and messages for timely delivery to appropriate party
- Support staff with administrative activities such as creating fax cover sheets, faxing, and mailing documents
- Welcome visitors to the office by greeting them, determining the nature of their business, and announcing visitors to appropriate personnel
- Ensure the front office is maintained as an efficient, professional, and tidy working environment
- Performs other duties as assigned
HOURS
- 1st shift position
- Monday through Friday, 8:00 a.m. - 5:00 p.m.
- Overtime as needed
SPECIAL REQUIREMENTS
Candidates that accept an offer of employment will be required to pass a background and drug screen. Candidates must also meet ATF requirements for firearm possession.
BENEFITS:
- PTO with annual rollover; accrual beginning at 90 days
- 9 holidays and 1 floating holiday; and Veteran's Day paid double for employees whose DD214 is on file
- 4 traditional and 2 basic coverage health insurance plans to choose from
- Employer contribution monthly on healthcare plans
- Traditional and Roth 401k options with company match
- Company paid Life, Accidental Death, and Dismemberment insurance
- Company paid Employee Assistance Program with 24/7 access
- 2 dental insurance plans
- Vision insurance
- Supplemental insurances including: accident, cancer, critical illness, and hospital plans
- FSA options
- Short-term and long-term disability
- Supplemental life insurance options
- Employee discounts on company products
Diamondback America does not discriminate based on race, sex, color, religion, national origin, age, disability, or veteran status in providing services or employment opportunities and benefits. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
